Technical Services Coordinator, Netflix House - Philadelphia

Netflix•King of Prussia, PA

10d•$27 - $41•Onsite

About The Position

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. Netflix House is a first-of-its-kind, permanent, year-round home for fans where you can explore, play, taste and shop your way through your favorite Netflix stories. It’s free to enter, and once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly throughout the year, there's always a new reason to come back. Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries, enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix's commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queen’s Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on London’s West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5. As the Technical Services Coordinator, you will report to and support the Technical Services Manager, focusing on the operation and maintenance of permanent elements and touring experiences that bring Netflix House to life. The coordinator role blends the focus of prioritization, hustle, and a love for continuous improvement of technical systems and processes. You will be involved with all on-site technical services needs, including preventative maintenance, daily technical support, and attraction operation. You will ensure the smooth operation and repair of technical elements to best serve our Fans and Employees. This individual will need to communicate effectively with internal partners to ensure resources are readily available and operational to support the complex technical nature of the Netflix House experience. This on-site role is based in King of Prussia, PA.

Requirements

Applicants must be at least 18 years of age to be considered for employment.
Demonstrated, 2+ years of technical experience in location-based entertainment industry, technical theme park maintenance, technical theater operations, touring technical operations or similar.
Familiarity with all aspects of theatrical technical systems (lighting, AV, show control, scenic integration, SFX, rigging)
Familiarity with electronic circuits, controls, mechanisms, and equipment maintenance.
Familiarity with standards and regulatory bodies such as ASTM F24, UL, and TUV.
Strong organizational skills with the ability to prioritize tasks, maintenance schedules, and positive communication in a high-paced environment.
Strong desire to think outside the box and innovate through technical solutions.
Excellent communication skills, both verbal and digital.
Excellent organizing skills using digital tools and Google Suite.
Availability to work days, nights, weekends, and holidays on a rotation schedule at a 365-day attraction.

Nice To Haves

Knowledge of both permanent and touring experiences preferred.
Familiarity with AR, VR, and emerging technologies production and integration is a plus.

Responsibilities

Assist in the daily support, maintenance, and technical readiness of Netflix House attractions, including lighting, A/V, show control, scenic, and special effects systems.
Support the Technical Services Manager and Coordinator in maintaining all technical aspects of Netflix House's permanent and touring experiences to consistently exceed fan expectations.
Maintenance work, including, but not limited to, preventative maintenance, reviewing and completing repair requests, daily startup, shutdown, and tech support of attractions, handoff to operations, and ad-hoc work as needed.
Maintenance planning and implementation, spare parts management, and tool management.
Collect data and create documentation for new equipment installations.
Support internal stakeholders to ensure minimal disruption to Fan-facing Technical Services operations.
Support load-in/out, upgrades, and reconfigurations of both permanent and touring experiences.
Work closely and communicate with local Netflix House Attractions, Event, Facilities and Operations teams.
Participate in environmental, health and safety (EHS) and compliance initiatives, including routine inspections and readiness drills.
Contribute to regular reporting and briefings that capture technical activity, needs, and insights.
Promote and foster a mindset of continuous innovation for internal teams and external partners.