Technical Services Associate

SAIC • Chantilly, VA

1d • Onsite

About The Position

We are seeking a motivated and adaptable professional to join our team as a Technical Services Associate | Audio Visual (AV) Tech. This role is multi-faceted, involving both technical support for IT systems and providing audio-visual and video-teleconferencing (VTC) support in a fast-paced, dynamic environment. This is an exciting opportunity for motivated individuals who enjoy tackling technical challenges and providing exceptional customer service, join our team and contribute to solving complex IT and AV challenges in support of our mission! This position is onsite and located in our Chantilly VA office.

Requirements

• Technical support for IT systems
• Audio-visual and video-teleconferencing (VTC) support
• Diagnosing, troubleshooting, and repairing computer systems, software, networked, and wireless systems
• Managing work assignments and tasks through a ticketing system
• Assisting with computer moves, system imaging, deployment
• Documentation of equipment reception and removal
• Maintaining and updating asset records
• Supporting VTC and audiovisual events
• Scheduling, setup, testing, and troubleshooting AV/VTC events
• Working independently in a fast-paced environment
• Developing and implementing procedures, policies, and technical solutions for AV and VTC requirements
• Handling AV and VTC installations and hardware upgrades

Responsibilities

• Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, and repairing computer systems, software, networked, and wireless systems.
• Manage work assignments and tasks through a ticketing system.
• Assist with computer moves, system imaging, deployment, and ensure proper documentation of equipment reception and removal.
• Maintain and update accurate asset records.
• Support video-teleconferencing (VTC) and audiovisual events, including scheduling, setup, testing, and troubleshooting.
• Work independently in a fast-paced environment, managing AV/VTC events with minimal supervision when necessary.
• Develop and implement procedures, policies, and technical solutions to address customers’ AV and VTC requirements.
• Participate in handling AV and VTC installations as well as hardware upgrades.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed