Technical Services Analyst II
About The Position
The Technical Services Analyst II is a manufacturing plant support position within Information Technology. This position will provide support for desktop/laptop computers and peripherals, which includes installation, diagnosis, repair, maintenance, and upgrades to all hardware, software, and peripheral equipment related to plant operations, while ensuring optimal performance. This position will be responsible for monitoring, reporting, and troubleshooting network connectivity and reliability issues related to the plant. In addition, support of manufacturing projects is required and will involve identification of Ethernet drops, IP addressing, monitor setup, and assistance with Quality/ Engineering software applications. The position will spend 75%-80% of their time on the plant floor, and 20% resolving typical PC/software/wireless issues. This position will serve Rheem North America Division located in Scottsboro, AL (Onsite).
Requirements
- Experience in providing support for desktop/laptop computers and peripherals.
- Experience with installation, diagnosis, repair, maintenance, and upgrades of hardware, software, and peripheral equipment.
- Experience in monitoring, reporting, and troubleshooting network connectivity and reliability issues.
- Experience supporting manufacturing projects, including Ethernet drops, IP addressing, and monitor setup.
- Familiarity with Quality/Engineering software applications.
Responsibilities
- Provide support for desktop/laptop computers and peripherals, including installation, diagnosis, repair, maintenance, and upgrades to all hardware, software, and peripheral equipment related to plant operations.
- Ensure optimal performance of hardware, software, and peripheral equipment.
- Monitor, report, and troubleshoot network connectivity and reliability issues related to the plant.
- Support manufacturing projects, including identification of Ethernet drops, IP addressing, monitor setup, and assistance with Quality/Engineering software applications.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
