Technical Services Analyst (Biomed)

American Vision Partners•Phoenix, AZ

7d•Hybrid

About The Position

As a Technical Services Analyst, Biomed, you will be responsible for assisting end users with technical issues or questions relating to computer hardware or software devices, with a primary focus on biomedical (patient testing) equipment. Duties include taking phone calls from end users or communicating with them through messaging platforms, helping users diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers. The Technical Services Analyst, Biomed will have a day to day focus on troubleshooting and problem resolution. They will assist staff and physicians in the day-to-day support of systems and the use of biomedical testing equipment, systems, computers, and other devices in AVP operated clinics, surgery centers, and administrative offices. (Occasional travel required). They will participate in the deployment and training of new or upgraded systems as requested. They will maintain documentation for support problems with resolutions, and provide training to the end user community.

Requirements

High School Diploma or GED Required. Technical school/A+ certification highly preferred
2+ years experience supporting Windows and other Microsoft products on various device types
1+ years experience using or supporting biomedical testing equipment
Ability to work independently and be self-motivated
Reliable transportation, current driver’s license and registration required
Ability to work over 40 hours a week or weekends if business needs require.

Responsibilities

Ensure biomedical testing equipment interfaces with diverse systems including associated validation systems, file servers, email servers, application servers, and other specialty software
Assist staff with the configuration, set up, install, and support of biomedical testing equipment, desktops, laptops, other endpoints, and peripheral devices in a network environment
Assist or perform other projects or duties under the guidance of the Technical Services Supervisor Biomed
Resolve biomedical testing equipment service issues and ensure that clinical capability is restored as quickly as possible. Maintain communication with users regarding the status of service
Enter, update and follow up with service requests in IT support request/management system
Escalate major hardware or software issues and defective products to vendors for service
Meet in-person with users to analyze, troubleshoot and diagnose hardware problems
Provide basic training/support in accessing the network and proper use of hardware and software applications
Document all work performed and maintain documentation associated with specialty equipment
Perform quarterly self-assessments as directed by Technical Services Supervisor Biomed
Communicate clearly and effectively with colleagues in IT other departments
Complete all job tasks within the rules and guidelines of American Vision Partners policies and procedures
Perform other duties as assigned