Technical Service Trainer

Generac•Houston, TX

9d•Hybrid

About The Position

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. The Technical Service Trainer is responsible for training/instructing technicians in all aspects of generator repair and installation. The Technical Service Trainer applies technical skills and knowledge of start-up, operation and troubleshooting of all Generac products.

Requirements

High School Diploma or equivalent
3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience
Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
Demonstrated strengths in writing and presenting / instructing technical information
Ability to develop testing plans
Technical aptitude to do basic generator start up and troubleshooting
Ability to deal with shifting priorities and moving deadlines
Highly organized and detail oriented
Familiarity with hand tools and test equipment

Nice To Haves

Associates or Bachelor’s degree
Curriculum development experience
Technician Excellence or ASE (Automotive Service Excellence) certification
Previous experience using SAP or equivalent ERP

Responsibilities

Instruct/Train technicians in all aspects of generator repair and installation.
Develop and present technical training curriculum
Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins
Establish warranty flat rates for new product prototypes
Work with internal departments to fabricate training units
Willing to obtain DOT drivers license (Non CDL) if needed
Other duties as assigned