Technical Service Trainee - Automotive Coatings

PPG Industries•Cleveland, OH

5d•$58,000 - $70,000

About The Position

Join PPG as a Technical Service Trainee in our Automotive OEM division and embark on a comprehensive training journey designed to develop your technical expertise and customer service skills. This structured program will prepare you for a successful career in technical service, where you'll play a crucial role in supporting our products, resolving customer challenges, and ensuring exceptional service delivery.

Requirements

Bachelor's degree in Business, Engineering, or related field.
Prior internship or relevant industry experience is advantageous.
Proficiency in computers and common software applications.
Customer-focused mindset with commitment to service excellence.
Commitment to adhering to company policies, safety standards, and quality procedures.

Nice To Haves

Advanced degrees or certifications are a plus.

Responsibilities

Participate in a comprehensive rotational training program across multiple departments to gain broad business understanding and strategic insights.
Learn from experienced technical service professionals in diagnosing and resolving complex customer technical issues.
Master the use of diagnostic tools, software, and specialized equipment essential to technical service operations.
Engage in leadership development workshops, seminars, and mentoring sessions to build management and interpersonal capabilities.
Develop effective communication skills to understand customer technical problems and provide timely, clear updates.
Learn to maintain a customer-oriented mindset with unwavering focus on service excellence.
Build strong professional relationships with customers and internal stakeholders.
Collaborate with cross-functional teams including engineering, sales, and quality assurance to escalate and resolve complex technical challenges.
Analyze business challenges and propose innovative solutions under senior leadership guidance.
Stay current with industry trends, emerging technologies, and technical service best practices.
Prepare and deliver presentations to stakeholders, demonstrating insights and program progress.
Participate in continuous improvement initiatives to enhance service delivery processes.
Build a robust professional network within PPG and the broader industry.
Continuously seek feedback and demonstrate commitment to personal and professional development.