Technical Service Support Specialist
About The Position
In this role, you will make an impact in the following ways: Deliver timely and accurate diagnostic support for less complex warranty and non-warranty repair events, reducing downtime and improving service responsiveness. Formulate and direct effective repair plans that enable first-time fix success and consistent repair quality. Clearly and concisely document diagnostic findings and repair actions in the appropriate systems to support compliance, historical tracking, and knowledge sharing. Assess issue complexity and manage escalations to higher levels of support to ensure complex problems are resolved efficiently and correctly. Contribute to continuous improvement of diagnostic and escalation processes by identifying trends, gaps, and opportunities to streamline support. Maintain strong technical knowledge of current and new Cummins products to provide accurate guidance aligned with evolving technologies. Serve as a trusted technical resource for internal teams, strengthening confidence in service decisions and repair recommendations. Promote Cummins service capabilities and programs during support interactions, helping drive service adoption and incremental sales growth.
Requirements
- Talented Technical Service Support Specialist
- Specializing in Service for Cummins, Inc.
- 100% remote
- Deliver timely and accurate diagnostic support for less complex warranty and non-warranty repair events
- Formulate and direct effective repair plans
- Clearly and concisely document diagnostic findings and repair actions
- Assess issue complexity and manage escalations
- Contribute to continuous improvement of diagnostic and escalation processes
- Maintain strong technical knowledge of current and new Cummins products
- Serve as a trusted technical resource for internal teams
- Promote Cummins service capabilities and programs
Responsibilities
- Deliver timely and accurate diagnostic support for less complex warranty and non-warranty repair events, reducing downtime and improving service responsiveness.
- Formulate and direct effective repair plans that enable first-time fix success and consistent repair quality.
- Clearly and concisely document diagnostic findings and repair actions in the appropriate systems to support compliance, historical tracking, and knowledge sharing.
- Assess issue complexity and manage escalations to higher levels of support to ensure complex problems are resolved efficiently and correctly.
- Contribute to continuous improvement of diagnostic and escalation processes by identifying trends, gaps, and opportunities to streamline support.
- Maintain strong technical knowledge of current and new Cummins products to provide accurate guidance aligned with evolving technologies.
- Serve as a trusted technical resource for internal teams, strengthening confidence in service decisions and repair recommendations.
- Promote Cummins service capabilities and programs during support interactions, helping drive service adoption and incremental sales growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
