Technical Service Representative

Kaeser Compressors, Inc.•Fredericksburg, VA

63d•Onsite

About The Position

Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer's application and providing the most energy efficient and effective air system solution. To learn more about Kaeser, visit our website at us.kaeser.com, and for a sneak peek into what it's like being a part of the Kaeser Family, visit us.kaeser.com/people. We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Technical Service Representative for our Fredericksburg location.

Requirements

High School Diploma required; college degree preferred.
Good communication skills/phone skills required.
Computer skills, including proficiency in Google Suites.
SAP experience preferred.
Regular physical attendance at the worksite.
Minimum 1 year of customer service experience.
Minimum 1 year of experience in the electrical or mechanical industry.

Nice To Haves

college degree preferred.
SAP experience preferred.

Responsibilities

Provide technical support to in-house personnel, authorized distributors, and customers regarding sold Kaeser products to include on-call support on weekends and holidays.
Respond to inquires from branches and distributors regarding part numbers and product manuals.
Document component failures and troubleshooting methods.
Analyze data to diagnose compressor problems.
Perform inspection and failure analysis of returned components as required.