Technical Service Representative
About The Position
Are you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support—not behind a desk, but in the real world, making things work. This is not an IT or help desk role . This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy.
Requirements
- High school diploma or equivalent.
Nice To Haves
- Two-year technical degree.
- Prior electrical/mechanical/computer experience.
Responsibilities
- Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
- Perform preventative maintenance and part replacements
- Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
- Provide basic training to end users on hardware functions
- Work independently in the field, while staying connected with your service team
- Keep detailed service records and submit mileage, payroll, and call reports
- Maintain a clean and professional appearance (yourself and your company vehicle)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
