Technical Customer Service Representative

TempStaff • Clinton, MS

4h • $48,000 - $58,000

About The Position

Local company founded in 1997 is seeking a customer-focused, problem-solving individual as a Technical Customer Service Representative . This role combines technical support with hands-on customer service and warehouse responsibilities. The ideal candidate is motivated, detail-oriented, and enjoys working in a dynamic environment supporting customers and internal teams.

Requirements

• Positive and professional attitude.
• Self-motivated with ability to work independently.
• Strong desire to help customers and team members solve problems.
• Excellent verbal and written communication skills.
• Technical aptitude with mechanical and problem-solving expertise.
• Superb attention to detail.
• Clean driving record.
• Ability to collaborate effectively and maintain a team mindset.

Nice To Haves

• Proficiency in Microsoft Office (Word, Excel).
• Experience with QuickBooks or NetSuite accounting software.
• Forklift operation.
• Ability to read schematics and engineering plans/specifications.
• Basic electrical wiring knowledge (low voltage circuitry – 4-20 mA and Pulse Output).
• Willingness to travel overnight 2–3 nights per month if needed.
• Eagerness to learn new technical skills as required.

Responsibilities

• Learn to repair and maintain valves, meters, and related equipment.
• Understand products and applications to assist customers and sales representatives by phone and in the field.
• Read plans and specifications and perform product takeoffs.
• Troubleshoot products remotely and on-site.
• Conduct product and maintenance training for customers.
• Assist engineers and operators with product selection and application.
• Load and unload trucks.
• Maintain, organize, and clean the warehouse.
• Prepare products for shipping and ensure accurate documentation.
• Answer phones, provide pricing information, and create quotes.
• Process orders via phone or email, and prepare invoices and shipping documents.
• Receive inventory and enter into QuickBooks.
• Assist in preparing quotes for project bids.

Benefits

• Health Insurance
• 401(k)
• Generous Paid Time Off
• Quarterly Profit Sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed