Technical Customer Service Representative

Marmon Holdings • Cedar Rapids, IA

3d

About The Position

KT Pacer As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The Technical Customer Service Representative is responsible for providing technical support and assistance to customers experiencing issues. Core duties include troubleshooting problems, guiding customers through solutions, escalating complex cases, documenting customer interactions, and staying updated on product changes.

Requirements

• High School Diploma Required
• At least 3 years of experience in Customer Service, Service & Repair, or Manufacturing required
• Strong communication skills – both verbal and written
• Excellent attention to detail is required
• Proficient in Microsoft Excel, Word and Outlook
• Strong desire to drive continuous improvement
• Ability to develop and maintain customer / distributor relationships
• Highly organized and motivated

Nice To Haves

• High degree of mechanical, electrical, and hydraulic aptitude is preferred

Responsibilities

• Interact with customers in-person and via phone support to ensure customer expectations are met by upholding quality and craftsmanship standards
• Collaborate with customers to ensure on-time delivery, correct costing, and quality of product
• Engage with customers to provide written estimates and quotes for parts & service repairs
• Process work and sales orders from initial to closing stages
• Work with Purchasing, Production, Engineering, and Operations teams to align material deliveries to service schedules
• Process warranty claims with customers and vendors
• Troubleshoot invoice discrepancies with Accounting & Receiving to ensure precision and accuracy
• Obtain and apply product and industry specific knowledge for professional development
• Other duties and responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees