Technical Service Representative

External • Winston Salem, NC

6d

About The Position

Are you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support—not behind a desk, but in the real world, making things work. This is not an IT or help desk role . This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Role Is All About Hardware—You’ll: Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines Perform preventative maintenance and part replacements Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role) Provide basic training to end users on hardware functions Work independently in the field, while staying connected with your service team Keep detailed service records and submit mileage, payroll, and call reports Maintain a clean and professional appearance (yourself and your company vehicle) Why You’ll Love It: You're not stuck at a desk—you're out solving real problems hands-on Every day is different, with new challenges and new customers You'll get training and support to keep learning and advancing You’re part of a team that values craftsmanship, service, and reliability

Requirements

• High school diploma or equivalent
• Must be able to drive long distances to service a device.
• Must be able to carry a tool bag weighing up to 30lbs.
• Must be able to lift to 100lbs to assemble some device components.
• Must be able to move equipment (machines typically have casters) to access components.

Nice To Haves

• Two-year technical degree.
• Prior electrical/mechanical/computer experience.

Responsibilities

• Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
• Perform preventative maintenance and part replacements
• Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
• Provide basic training to end users on hardware functions
• Work independently in the field, while staying connected with your service team
• Keep detailed service records and submit mileage, payroll, and call reports
• Maintain a clean and professional appearance (yourself and your company vehicle)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees