Technical Service Representative

Chart Industries•Duluth, MN

11d

About The Position

Ensuring Chart’s Success… ChartWater™ is a global manufacturer and service provider of engineered solutions f or municipal water treatment and industrial process applications. Our portfolio of proven products, processes, and engineering expertise provides customers with single-point responsibility f or complete solutions that enable water professional to achieve their objectives with the lowest combination of risk and costs while driving enhanced outcomes for people, communities, and the planet. What Will You Do? Provide technical service and support to end-users. Diagnose issues and, when necessary, disassemble, repair, and reassemble fabricated machines and separators mounted on skids or within containers. Interpret and follow moderately complex wiring diagrams; wire control panels and instrumentation. Troubleshoot all company products and provide effective solutions. Interact with customers to address inquiries, concerns, and requests regarding products and services. Collect and analyze customer information to identify and resolve issues. Research and utilize available resources to support problem resolution. Commission equipment in the field and ensure proper functionality. Coordinate activities with outside contractors as needed. Adhere to standard processes and procedures. Redirect problems to appropriate resources and collaborate with internal teams for resolution. Communicate with service specialists or designated personnel to coordinate needs, including parts, during fieldwork. Stay up to date on system information, changes, and updates. Prepare and deliver detailed field reports to customers. Your Physical Work Environment Will Require… Ability to stand, stoop, and bend for extended periods. Ability to lift up to 30 lbs.

Requirements

High School Diploma or equivalent.
3 yrs of experience working in a manufacture enviornment.
Strong mechanical aptitude.
Clear and accurate verbal and written communication skills.
Proficiency in typing and grammar.
Knowledge of customer service principles and practices.
Effective listening and multitasking abilities.
Ability to prioritize and complete work efficiently and on time.
Demonstrated technical/professional expertise, including problem-solving, technical knowledge application, and product/service management.
Willingness to travel up to 50% of the time.
Valid driver’s license with a clean driving record.

Nice To Haves

Experience with rotating equipment and HMI/PLC/VFD systems.
Familiarity with water/wastewater operations.
Ability to interpret process flow diagrams and understand cause/effect relationships in water/wastewater systems.

Responsibilities

Provide technical service and support to end-users.
Diagnose issues and, when necessary, disassemble, repair, and reassemble fabricated machines and separators mounted on skids or within containers.
Interpret and follow moderately complex wiring diagrams; wire control panels and instrumentation.
Troubleshoot all company products and provide effective solutions.
Interact with customers to address inquiries, concerns, and requests regarding products and services.
Collect and analyze customer information to identify and resolve issues.
Research and utilize available resources to support problem resolution.
Commission equipment in the field and ensure proper functionality.
Coordinate activities with outside contractors as needed.
Adhere to standard processes and procedures.
Redirect problems to appropriate resources and collaborate with internal teams for resolution.
Communicate with service specialists or designated personnel to coordinate needs, including parts, during fieldwork.
Stay up to date on system information, changes, and updates.
Prepare and deliver detailed field reports to customers.