Technical Service Representative

Sherwin-Williams•Toronto, ON

3d•CA$88,007 - CA$96,821•Onsite

About The Position

The Technical Services Representative interacts with customers or SHW facilities, traveling in the field to sites in person to provide product and application support and information, ensuring the best technical service possible. This role involves answering customers' technical or scientific questions regarding product or service operation or maintenance, including application and equipment. The TSR converses with customers to obtain information, identify problems, and provides technical assistance and solutions. They liaise between technical, sales, and operations (plants and facilities). The TSR troubleshoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. This role coordinates customers' service needs with other departments as required to ensure a customer-centric focus. They resolve complaints about product and application, and explain how to use the product or service correctly. The TSR is familiar with technical processes, business processes, and current trends in the industry.

Requirements

Interact with customer or SHW facility traveling in the field to sites in person.
Provide product and application support, information.
Ensure the best technical service possible.
Answer customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment.
Converse with customers to obtain information, identify problem, and provides technical assistance and solutions.
Liaise between technical, sales, and operations (plants and facilities).
Troubleshoot and/or refer complaints of product or service issues to appropriate functions for investigation and resolution.
Coordinate customers' service needs with other departments as required to ensure customer centric focus.
Resolve complaints about product and application, explains how to use product or service correctly.
Is familiar with technical processes, business processes and current trends in the industry.

Responsibilities

Provide product and application support and information to customers or SHW facilities in person.
Answer customers' technical or scientific questions regarding product or service operation or maintenance, including application and equipment.
Converse with customers to obtain information, identify problems, and provide technical assistance and solutions.
Liaise between technical, sales, and operations (plants and facilities).
Troubleshoot and/or refer complaints of product or service issues to appropriate functions for investigation and resolution.
Coordinate customers' service needs with other departments as required.
Resolve complaints about product and application.
Explain how to use product or service correctly.
Maintain familiarity with technical processes, business processes, and current trends in the industry.