Technical Service Representative

PPG Industries•Springdale, AR

9d•Remote

About The Position

As a Technical Service Representative, you will represent PPG onsite at multiple customer locations ensuring the customer's satisfaction by providing outstanding customer service. You will focus on but not limited to multiple locations in Southern/Central Pennsylvania. Service includes troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. You will report to the local Technical Service Manager. This is a remote opportunity, with high-volume travel to multiple customer locations. You must be within a commutable distance to largest customer site near Chambersburg, PA.

Requirements

HS Diploma, GED, or Equivalent.
5+ years' experience in wet paint and powder coatings, electrostatic spray, or similar paint/coatings experience for industrial or manufacturing experience.
Knowledge and experience with paint mixing, paint application, or similar experience is ideal.
Good computer skills and attention to detail.
Effective communication and customer service skills.
Troubleshooting, critical thinking, and problem-solving skills.
Ability to work well alone and within a team environment to solve ever changing challenges.

Responsibilities

Support the ongoing activities on site at the customer production facility and PPG activities at PPG facilities.
Communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems.
Ensure accurate reporting to the customer and coatings team.
Communicate with PPG Technical and Account management, direction of the PPG on site team activity, and promote EH&S.
Provide resolutions to customer inquiries, application process monitoring, mix-room supervision, and hands-on support; followed by a timely trip report for each customer visit.
Support sales to execute commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.
Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production, and non-technical personnel to satisfy customer requirements.