Technical Service Representative - Minneapolis/St.Paul
About The Position
BASF Automotive Refinish Coatings Solutions offers high-quality refinish paint brands and paint-related products to body shops from around the world. Their solutions are approved by leading automotive manufacturers for vehicle repair. They provide collision centers with solutions to drive business performance and efficiency, focusing on customer needs including car painting skills, advanced body shop management, and sophisticated management solutions. The team is seeking a Technical Service Representative to work with some of the largest Body Shop organizations in the market. This role involves paint application process development, correct application of products through teaching and hands-on demonstrations, and helping the sales team convert new business. The representative will work closely with the sales team to ensure customers are properly trained and supported, and can effectively utilize product offerings. Additionally, they will collaborate with the Business Development and Sales team to achieve identified Body Shop KPIs. The geographical area for this role encompasses the state of Minnesota, specifically focusing on the Minneapolis / St. Paul and surrounding markets.
Requirements
- Hold an Associate’s or Bachelor’s degree (recommended) or High School Diploma (GED)
- Have at least 5 years of experience training or working hands on with Automotive Coatings materials within the automotive market
- Are proficient in Microsoft Office tools
- Are able to communicate effectively and know how to collaborate for achievement
Nice To Haves
- Associate’s or Bachelor’s degree
- CRM expertise
Responsibilities
- Being responsible for the technical success and ongoing support of BASF’s automotive refinish business and products, within the Minnesota market.
- Making process improvement recommendations that can be highly valuable to our customers.
- Training and developing our Body Shop and Distribution customers.
- Helping our customers be more proficient in product application, selling and implementing new products, and generating a positive experience with BASF-branded products.
- Adding value to our customers through root cause analysis, trouble-shooting technical applications, and color match issues.
- Participating in the technical aspect of the sales process.
Benefits
- Flexible work arrangements whenever possible
- Highly competitive retirement savings plan with company match and investment options
- Well-being programs that include comprehensive mental health support for you and your household family members
- Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
- Back-up child and elder care with discount programs for families of all ages and stages
- Mentoring and career development opportunities that allow you to share, learn, and thrive
- Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
- Employee crisis support for when the unexpected happens
- Access to our BASF wine cellar, employee discounts, and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
