Technical Service Representative
RJ Young•Jackson, MS
•Hybrid
About The Position
This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy. This role is for someone mechanically inclined who enjoys working with their hands, solving real-world problems, and being out in the field, rather than in an IT or help desk role.
Requirements
- High school diploma or equivalent
Nice To Haves
- Two-year technical degree
- Prior Xerox experience
- Prior electrical/mechanical/computer experience
- Basic network connectivity knowledge
Responsibilities
- Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
- Perform preventative maintenance and part replacements
- Set up devices to print and scan on basic networks
- Provide basic training to end users on hardware functions
- Work independently in the field, while staying connected with your service team
- Keep detailed service records and submit mileage, payroll, and call reports
- Maintain a clean and professional appearance (yourself and your company vehicle)
- Drive long distances to service a device
- Carry a tool bag weighing up to 30lbs
- Lift to 100lbs to assemble some device components
- Move equipment to access components
- Daily travel between customer locations
- Occasional travel to attend training or team meetings
Benefits
- Training and support to keep learning and advancing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
