Technical Service Representative - Automotive Coatings

PPG Industries•Irving, TX

3d•Onsite

About The Position

As a Technical Service Representative, you will serve as PPG's onsite representative, ensuring customer satisfaction with our Automotive Coatings products. You will deliver exceptional customer service with a strong focus on color and appearance control to meet customer specifications. This role partners closely with Plant Operations and Management to support customer success, achieve PPG business objectives, and drive continuous improvement and effective problem resolution. Specialized training will be provided for the role. This position reports to the Optima Solutions Site Manager and you will be based onsite at Toyota's San Antonio facility.

Requirements

HS diploma or equivalent is required
2+ years field experience with various industrial coating technologies including Sealer & LASD, Pretreatment, and Electrocoat.
Proficient in Microsoft programs - Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.)
Comfortable working in a customer production environment, around automated equipment, and be able lift ~30 lbs. on a limited basis.
Works collaboratively with team members to address and overcome challenges.
Demonstrated strength in fostering clear, collaborative communication at every organizational level.

Nice To Haves

4-year degree would be preferred

Responsibilities

Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
Ensure plant operations are functional and provide the customer with proactive support as needed.
Communicate updates to PPG Technical and account management effectively and efficiently.
Perform tasks at the direction of the PPG leadership while ensuring Health, Safety, and Environmental protocol is always followed.
Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
Effectively explains complex ideas to both technical and non-technical audiences to ensure customer needs are met.
Participate in weekly meetings with technical experts to review site projects and activity.
Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.
Record weekly inventories, place material orders and communicate status both externally and internally.
Use PPG digital tools to capture critical data and facilitate problem solving.
Provide sales support to maintain/expand business and ensure effective start-up of new products.
Support any special projects needed.