Technical Service Representative - Automotive Coatings

PPG Industries•Flint, MI

2d•Onsite

About The Position

As a Technical Service Representative, you will represent PPG at customer facilities ensuring our Automotive Coatings customer satisfaction by providing outstanding customer service, focusing your concentration on Adhesives & Sealants, Pretreat, and Electrocoat control to customer specifications. You will be responsible for helping to achieve both customer and PPG goals, while participating in continuous improvement and problem-resolution activities with Plant Operations and Management. Specialized training, as necessary, will be provided. You will report to the Optima Solutions Manager and be based onsite at the Orion Assembly plant. Some support at the GM Flint location will also be part of this position.

Requirements

HS diploma or equivalent is required.
2+ years field experience with various industrial coating technologies including Sealer & LASD, Pretreatment, and Electrocoat.
Proficient in Microsoft programs - Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.)
Comfortable working in a customer production environment, around automated equipment, and be able lift ~30 lbs. on a limited basis.
Works collaboratively with team members to address and overcome challenges.
Some travel will be involved to Flint, MI location. Distance between these two plants is approximately 36 miles (40-minute drive).

Responsibilities

Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
Ensure plant operations are functional and provide the customer with proactive support as needed.
Communicate updates to PPG Technical and account management effectively and efficiently.
Perform tasks at the direction of the PPG leadership while ensuring Health, Safety, and Environmental protocol is always followed.
Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
Effectively explains complex ideas to both technical and non-technical audiences to ensure customer needs are met.
Participate in weekly meetings with technical experts to review site projects and activity.
Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.
Record weekly inventories and communicate status both externally and internally.
Place weekly material orders
Use PPG digital tools to capture critical data and facilitate problem solving.
Display accountability to meet commitments and take ownership of appointed tasks.
Support any special projects, as needed.
Provide sales support to maintain/expand business and ensure effective start-up of new products.