Local College Co-op: Technical Service Representative

Dow Chemical•Auburn, WA

3d•Hybrid

About The Position

Dow is offering an exciting part-time cooperative (co-op) position located in Auburn, MI. The position exists to provide support for the Technical Service organization (Digital support) in Dow Consumer Solutions. This is a long-term, year-round opportunity for undergraduate students who are enrolled at a fully accredited college or university located near the Auburn Dow site. Unlike a short-term summer internship, this role is designed to last at least one year and allows students to work part-time while continuing their coursework. As a co-op at Dow, students gain hands-on professional experience in a global organization and have the opportunity to collaborate with colleagues and leaders across a variety of roles. This program is intended for academically strong students who can successfully balance both school and professional work responsibilities and who meet the program and position requirements outlined below.

Requirements

Must be 18 years of age or older.
Live within 50 miles of the Dow site.
High school diploma or GED, with current enrollment in an accredited college or university near the Auburn Dow site, pursuing an undergraduate degree.
Maintain a minimum of 6 credit hours during both the fall and winter semesters (~September–April).
Available to begin within approximately 4–6 weeks of offer acceptance and committed to working year-round at a minimum of 16 hours per week during standard business hours (Monday–Friday, 8:00 AM–5:00 PM; up to 8 hours/day and 30 hours/week during the academic year).
Commit to the role for a minimum of 1 full calendar year prior to completing your undergraduate degree or relocating outside the area.
Consistent attendance and punctuality for in-office work (minimum 3 days per week) required, supported by reliable transportation and strong time management skills.
A minimum requirement for this U.S. based position is the ability to work legally in the United States.
No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Nice To Haves

Students with availability beyond one year are preferred.
Students pursuing Chemistry, Chemical Engineering, Material Science, Computer Science or related field majors may be the best fit for this position.
Seeking high performing student with strong GPAs of 3.000+.
Attention to Detail: Delivers high-quality work with strong attention to detail, prioritizes tasks effectively, and follows through to completion.
Time Management: Works efficiently and productively, meeting deadlines and delivering on commitments.
Communication & Customer Focus: Demonstrates strong written and verbal communication skills with a strong focus on supporting customers.
Initiative & Teamwork: Takes initiative to complete tasks, seeks clarification when needed, and works both independently and collaboratively.
Adaptability & Positive Mindset: Demonstrates flexibility, cooperation, and a positive attitude in a dynamic work environment.
Learning Agility: Shows curiosity and willingness to learn about Dow’s products, systems, and applications.

Responsibilities

Respond to customer inquiries digitally (mostly e-mail, may include chat or phone), provide existing documents and technical data on Dow products.
Refer customers to the appropriate Dow’s authorized distributors.
Support improvement of web content on dow.com for positive customer web experience and self-service for technical Information.
May support corporate digital initiatives: create and review documents, videos, FAQs; design and test chat services and artificial intelligence-driven chat bots; build and run reports and dashboards on different platforms to enable data-driven decision making.