Co-op, Technical Sales

Rockwell Automation•Waterloo, ON

5d•Hybrid

About The Position

As a Technical Sales Coop as part of the Perception team at OTTO by Rockwell Automation, you will gain exposure to advanced robotics systems and learn how to communicate complex technical concepts in accessible terms for a broad range of customers across industries. Your day-to-day work will involve interacting with customers, learning our product portfolio, supporting the sales cycle, and helping ensure our customers have the information and experience they need to be successful. You will collaborate closely with experienced technical sales professionals who will mentor you in communicating clearly, building strong customer relationships, and helping customers choose the solutions that best meet their goals. You will work hybrid, and you will be expected to be in the Waterloo office at least twice per week.

Requirements

Must be pursuing a bachelor's or advanced degree from an accredited college or university
Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Nice To Haves

Pursuing a bachelor's or advanced degree in electrical, mechanical, mechatronics engineering; computer science, business, technical majors or similar
Strong verbal and written communication skills
Strong interpersonal skills and customer-focused mindset
Passion for learning advanced new technologies, especially robotics and automation
Ability to understand and translate technical topics into layman’s terms
Ability to work independently with minimal supervision and manage deadlines
Familiarity with data management tools (Excel, Salesforce, or similar CRM platforms)
Experience with or interest in robotics, automation, or industrial technology
Experience working in customer-facing or service-oriented environments
Basic analytical skills and comfort working with structured data
Technical curiosity and eagerness to dive into complex systems

Responsibilities

Handle incoming customer inquiries via email, phone, and online channels
Assist with customer correspondence, outreach campaigns, and follow-ups
Support the processing of customer orders with accuracy and attention to detail
Provide customers with product information, pricing, and availability
Learn to identify and resolve customer issues, escalating complex challenges to senior team members when necessary
Assist in maintaining and updating customer records in the internal databases
Collaborate with cross-functional teams including engineering, product, and marketing to ensure customers receive accurate and timely information.
Participate in broader sales operations projects and continuous improvement initiatives as needed