Technical Service Representative

PPG•Springdale, AR

56d•Onsite

About The Position

As a Technical Service Representative, you will represent PPG onsite at customer locations ensuring our Industrial Coatings customers' satisfaction by providing outstanding customer service. Service includes troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. Be self-directed and support both the customer and PPG goals. Participate on Continuous Improvement Team and problem resolution meetings with Operations and Management. Specialized training is provided to those who meet the qualifications of the role. You will report to the Technical Service Manager and will be primarily onsite in York, PA Benefits: PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits.

Requirements

HS Diploma, GED, or Equivalent.
5+ years' experience in Electrocoat, wet paint, powder coating, electrostatic spray, or similar for paint/coatings experience for industrial or manufacturing experience.
Good computer skills
Experience providing detailed troubleshooting and resolutions to users.
Experience interpreting and responding to customer questions and requests.
Strong technical troubleshooting and problem-solving skills.
Ability to work well alone and within a team environment to solve ever-changing challenges.
Travel to customer site locations locally and regionally.

Nice To Haves

Good experience with, paint mixing, paint application, or similar experience is ideal.

Responsibilities

Support the ongoing PPG activities at PPG facilities as well as onsite at customer production facilities at various locations and communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner.
Ensure accurate reporting to the customer and coatings team.
Communicate with PPG Technical and Account Management, direction of the PPG on site team activity, and to promote EH&S.
Provide resolution to customer inquiries, application process monitoring, mix-room guidance, and hands-on support; followed by a daily trip report.
Support sales to implement commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.
Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production and non-technical personnel to satisfy customer requirements.