Technical Service Representative - Automotive Coatings

PPG Industries • USA - KIA Georgia, GA

1d • Onsite

About The Position

As the Technical Service Representative, you will support sales by providing product expertise and technical guidance to ensure PPG coatings outperform competitors through strong service, proactive quality support, and deep knowledge of PPG technologies. This is an onsite position located in West Point, Georgia. You will report to the Optima Solutions Manager.

Requirements

• High school diploma or GED required.
• 5+ year of experience working automotive coatings including Ecoat.
• Prior application troubleshooting experience.
• Willingness to work 2nd or 3rd shift daily and during the weekend as needed.
• Must have valid US driver's license for travel.

Nice To Haves

• Pretreatment, Base Coat, A&S experience would be advantageous.

Responsibilities

• Ensure customer satisfaction by providing technical service in customer plant on a wide range of products and application techniques.
• Provide sales support to maintain and expand business at existing accounts and effective start-up of new products.
• Provide paint application technical service/support for the customer.
• Build sales position by establishing strong customer relationships at all levels, providing resolution to customer's concerns, and quickly troubleshooting problems.
• Implement strategies to help manage inventory programs at customer locations of PPG product to increase inventory turns, reduce product obsolescence, and maximize freight advantages.
• Identify customer's needs/expectations and assess competitive activities such that sales strategies can be developed.
• Maximize profit contribution by differentiation through technical problem solving which produces higher yield rates, lower reject rates and optimum appearance on the customer's production line.
• Act as the lead spokesperson/liaison in communicating between the customer and internal PPG support departments.
• May lead customer projects and assist with process improvements for the customer. This may include inventory management and developing usage reports.
• Service other PPG automotive coatings customers in surrounding states in order to support the sales and service team as needed.

Benefits

• Health
• Dental
• Life
• Retirement Plan
• Paid Vacation & Holidays
• Employee Assistance Program (EAP)
• Disability/Leave
• other Voluntary benefit offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED