TECHNICAL SERVICE REPRESENTATIVE

Antunes • Carol Stream, IL

7d • $63,494 - $79,369 • Onsite

About The Position

Partner with Team Leader(s) to make our customers successful by embracing AJA’s Vision. Under the general direction of Team Leader is responsible for providing technical/customer support to customers and service agencies.

Requirements

• Excellent technical and functional skills.
• Ability to troubleshot/Electro-mechanical equipment
• Must be able to professionally communicate with internal/external customers and address complaints, settle disputes, resolve grievances and conflicts.
• Must work well independently and make sound business decisions.
• Proficient with Microsoft Office (Word, Excel, Outlook) required.
• Minimum High School Diploma and/ /or G.E.D (Required)
• 1-2 years related experience in customer support or technical service

Nice To Haves

• Associate’s degree in Electronics or equivalent (Preferred)

Responsibilities

• Troubleshoots equipment operational, electrical and mechanical problems over the phone.
• Partners with department team members to complete projects and resolve various customer service related issues.
• Reviews and processes warranty claims, runs warranty reports, and communicates concerns as necessary.
• Prepares and reviews technical support documentation.
• Provides repair services on A.J Antunes equipment in-house, local and Worldwide as needed
• Acts as a liaison between departments to communicate and disseminate all relevant information (i.e. changes or updates and pro-actively seeks cost effective solutions to meet customer needs.
• Follows-up with customers and partners with technical service team to accurately identify customer equipment issues, prepares remediation plans and provides solutions for correction.
• Ensures effective communication is maintained with all Team Leaders/Members, and adheres to safety policies and procedures.
• Provides technical and operational training to internal and external customers.
• Assists with customer service calls including but not limited to, identifying part numbers for service parts equipment.
• Maintains clean and functional work stations, and troubleshoots equipment as necessary.
• Performs other related duties as assigned by Team Leader(s).

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match to help you plan for your future.
• Access to wellness programs, onsite gym, Employee Assistance Program (EAP).
• Basic and supplemental life insurance options.
• Short- and long-term disability coverage.
• Paid Time Off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED