Technical Service Rep Outpatient Lab - Full time, Days

Trinity Health•Boise, ID

1d•Onsite

About The Position

Saint Alphonsus Health System is seeking a Client Technical Service Rep to support their Treasure Valley Lab Centers. This is a full-time day shift, Monday-Friday schedule. In this role, the representative will provide detailed technical support for hospital outreach-based clients and act as a resource to other laboratory support staff. Services include assisting with highly technical questions, providing support material for esoteric testing, and conferring with laboratory staff to find specific answers to questions. They function to find solutions for all issues requiring research and follow-up. The role also involves providing new and existing outpatient laboratory services clients with assistance in staff training, addressing questions/concerns of SJHMS operational standards, and following up with management on recommendations for improvements. The Client Technical Service Rep is responsible for maintaining service excellence by acting as a liaison between the Laboratory and all existing outreach customers, problem-solving, and maintaining positive customer relationships. Depending on the site, the role may also include ensuring area personnel are properly trained and assessing competency levels.

Requirements

High School Diploma
At least three years of related experience
Current phlebotomy/Lab Tech experience and skills

Nice To Haves

Associate degree in medical technology
Understanding of laboratory operations, terminology, methodology and logistics in both anatomic and the clinical laboratories
Knowledge of medical insurance billing procedures and requirements

Responsibilities

Provide detailed technical support for hospital outreach-based clients
Act as a resource to other laboratory support staff
Assist with highly technical questions
Provide support material for esoteric testing
Confer with the laboratory staff to find specific answers to questions
Function to find solutions for all issues requiring research and follow-up
Provide new and existing outpatient laboratory services clients with assistance in staff training
Provide new and existing outpatient laboratory services clients with questions/concerns of SJHMS operational standards
Follow up with management on recommendations for improvements
Maintain service excellence by acting as a liaison between the Laboratory and all existing outreach customers
Help to maintain current accounts by problem solving and maintaining positive customer relationships
Ensure area personnel are properly trained, to include assessing competency levels (depending on the site)