Customer Service Rep | Deerwood | Days | Full Time

UF Health•Jacksonville, FL

18h•Onsite

About The Position

This position involves performing clerical functions to support patients, providers, and the organization. The role serves as a crucial liaison between patients, clinical support staff, physicians, and other relevant parties. A key aspect of the job is providing excellent customer service and warmly greeting patients as they enter the department or practice.

Requirements

High School Diploma or GED required
Third party payors and computer experience for inputting data and reviewing patient demographic material

Nice To Haves

2 year Data Entry preferred
1 years Clerical/customer service experience -ideally in a health care related industry preferred

Responsibilities

Prepares and maintains all clerical aspects of the medical records through established guidelines.
Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
Maintains patient scheduling functions, and sets patient appointments through established guidelines.
Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel.
Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
Performs cashiering functions as it relates to co-payments or other patient payments/collections.
May perform routine clerical duties for the department.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Participates as an active care team member in the coordination of patient care.