Technical Service Rep Outpatient Lab - Full time, Days

Trinity Health•Boise, ID

5d•Onsite

About The Position

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. Position Summary & Highlights: We are seeking a Client Technical Service Rep to support our Treasure Valley Lab Centers. This is a full-time day shift Mon-Friday schedule. In this role you can make a difference by applying your current phlebotomy/Lab Tech experience and skills.

Requirements

High School Diploma is required.
At least three years of related experience.

Nice To Haves

Associate degree in medical technology preferred.
Understanding of laboratory operations, terminology, methodology and logistics in both anatomic and the clinical laboratories preferred.
Knowledge of medical insurance billing procedures and requirements is a plus.

Responsibilities

Provide detailed technical support for hospital outreach-based clients.
Act as a resource to other laboratory support staff.
Assist with highly technical questions.
Provide support material for esoteric testing.
Confer with the laboratory staff to find specific answers to questions.
Find solutions for all issues requiring research and follow-up.
Provide new and existing outpatient laboratory services clients with assistance in staff training, questions/concerns of SJHMS operational standards.
Follow up with management on recommendations for improvements.
Maintain service excellence by acting as a liaison between the Laboratory and all existing outreach customers.
Maintain current accounts by problem solving and maintaining positive customer relationships.
Depending on the site may be responsible for ensuring area personnel are properly trained, to include assessing competency levels.