TECHNICAL SERVICE MANAGER
IMA S.p.A.•Town of Tonawanda, NY
•$105,000 - $140,000•Hybrid
About The Position
IMA Life North America is a company within the IMA Group that specialises in providing aseptic processing and freeze-drying solutions for the pharmaceutical and biotechnology industries. IMA Life North America is part of IMA Life, a business unit focusing on the pharmaceutical sector who delivers advanced technologies for filling, lyophilisation and isolation, ensuring maximum sterility and product integrity for customers around the globe.
Requirements
- Bachelor’s degree in engineering or related field OR 10+ years equivalent experience
- 8+ years manufacturing operations experience (engineering, purchasing, materials control, administration)
- Strong understanding of industrial plants with PC/PLC control systems, refrigeration, and vacuum systems
- Experience troubleshooting mechanical/electro-mechanical equipment (remote/direct), including PLCs
- Ability to read blueprints, schematics, manuals, and other technical documentation
- Working knowledge of mechanical/electrical tools used in pharmaceutical maintenance/technical support
- Strong communication, customer service, interpersonal, and Microsoft Office skills
- Experience working with internal and external customers
- Proven leadership in industrial technical environments (maintenance/engineering)
- Experience in multicultural/international environments
- Experience supporting equipment in sterile/aseptic environments
- Knowledge of aseptic filling equipment (vials, syringes, cartridges, isolators, VHP)
- Ability to work independently with flexible schedule and short-notice travel
- Valid driver’s license and passport required
Responsibilities
- Provide the first point of contact for customers for technical resolution of issues
- Supply of timely and accurate technical solutions
- Complete on-site customer visits to gather information on customers issues
- Work with Product Line Manager to develop spare & change parts packages
- Consistently observe and promote SHEQ site requirements for self, department, and all contractors, visitors, and guests.
- Manage a team of technicians, engineers, administrative support, etc.
- Act as primary the technical interface between Customer Service, Engineering and the customer
- Perform project related engineering tasks for Customer Service projects as needed
- Update internal customers on available improvements and replacements for obsolete items for specific equipment
- Direct/coordinate/manage technical solutions for the technicians/engineers
- Apply product understanding and process knowledge to the development of improved product and increased performance
- Periodically update & hone technical skills & knowledge via formal education, seminars and certificate programs
Benefits
- flexible working
- health insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
