Technical Service Manager
About The Position
We are looking for a Technical Service Manager to join our Chicago Lab in Chicago, IL. In this role, you will serve as a trusted technical partner to customers working at the forefront of quantum technology, helping them maximize the performance of Bluefors cryogenic systems to achieve their research objectives. This is an exciting opportunity for someone with a strong technical background, a passion for customer success, and an interest in advancing cutting-edge scientific research. As part of our international team, you will collaborate with experts across multiple disciplines while supporting some of the world's most innovative research organizations. Your responsibilities will include managing the daily technical operations of the Bluefors Chicago Lab while ensuring an exceptional customer experience. You will work closely with customers to understand their technical requirements, provide expert guidance on the operation and optimization of Bluefors cryostat systems, and support the development of customized technical solutions. In this role, you will provide technical sales support, contribute to the continued development of Bluefors' laboratory service offerings, and build strong relationships with quantum technology companies, universities, and research organizations. You will collaborate with Production, Research & Development, Planning, and external suppliers to deliver comprehensive technical support throughout the customer journey. Additionally, you will oversee laboratory business operations while ensuring compliance with quality, environmental, health, and safety standards, continuously improve laboratory infrastructure, and represent Bluefors at customer sites and industry events.
Requirements
- Master's or Ph.D. degree in Physics, Applied Physics, Engineering, or a related technical field
- Strong knowledge of quantum technology and cryogenic measurement systems
- Evidence of strong technical capabilities through research, publications, projects, or internships
- Minimum of 1–2 years of experience executing measurements on Bluefors systems
- Hands-on experience with dilution refrigerators
- Experimental knowledge of at least one millikelvin (mK) measurement application, including: Superconducting quantum circuits, Quantum dots, Ultralow temperature detectors, Other closely related cryogenic research applications
- Ability to interpret technical drawings and engineering documentation
- Strong customer service and technical consulting skills
- Ability to work in the United States
- Willingness to travel and represent Bluefors at customer sites and industry events
- Excellent communication and presentation skills
- Excellent command of English, both written and spoken
Nice To Haves
- Experience with ERP and/or CRM systems preferred
- Strong interpersonal and relationship-building skills
- Excellent organizational and time management abilities
- Business development experience
- Experience supporting research laboratories or scientific instrumentation
- Ability to work independently while collaborating within multidisciplinary teams
- Positive, hands-on approach to problem-solving
- Adaptability in a fast-paced technology environment
- Passion for continuous learning and innovation
- Strong alignment with Bluefors values of collaboration, customer focus, diversity, safety, and organizational effectiveness
Responsibilities
- Manage the daily technical operations of the Bluefors Chicago Lab
- Serve as the primary technical contact for customers utilizing Bluefors laboratory services
- Provide technical sales support by aligning Bluefors Lab capabilities with customer requirements
- Develop and expand the Bluefors laboratory service concept
- Build relationships with quantum technology companies, universities, and research organizations
- Collaborate with Production, R&D, Planning, and suppliers to deliver technical solutions
- Assist customers in optimizing cryogenic measurement setups
- Serve as a technical consultant while customers configure and execute measurements
- Continuously improve laboratory infrastructure and operational processes
- Ensure compliance with Quality, Environmental, Health, and Safety (QEHS) standards
- Represent Bluefors at customer meetings, conferences, and industry events
- Support business development initiatives and laboratory growth
- Perform additional duties as assigned
Benefits
- health
- dental
- vision
- 401(k)
- employee share program
- flexible work arrangements
- professional training
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
