Technical Service Engineer

TAGHLEEF INDUSTRIES • Rosedale, IN

2d • Onsite

About The Position

The Technical Service Engineer provides technical coordination and support for all Oriented Polypropylene Film (OPP) product conversions and final applications. This role supports film specification (fit-for-use) activities, assists with film and converting issues, and facilitates effective customer and supplier relationships through collaboration with internal technical, quality, manufacturing, and commercial teams.

Requirements

• Bachelor’s Degree in Chemistry, Polymer Science, Engineering Technology, or a related technical field (engineering degree preferred but not required).
• Minimum of 3–5 years of experience with flexible webs or polymers, preferably in a manufacturing, quality, or technical support environment.
• Working knowledge of flexible web converting processes such as flexographic, rotogravure, and/or lithographic printing; adhesive and/or extrusion lamination; labeling; and food packaging applications (VFFS, HFFS, etc.).
• Ability to travel up to 15–30%.
• Proficient in Microsoft Office applications, with strong emphasis on Excel.
• Effective technical documentation and report-writing skills.
• Strong analytical, problem-solving, and critical-thinking skills.
• High attention to detail and ability to track issues through resolution.

Nice To Haves

• Cold seal converting and application knowledge preferred.
• General understanding of winding of flexible materials preferred.
• Familiarity with quality management systems or GFSI-benchmarked standards a plus.
• Strong organizational and coordination skills with the ability to manage multiple priorities and deadlines.
• Strong communication and interpersonal skills, with the ability to work effectively across departments and with customers and suppliers.

Responsibilities

• Coordinate technical service support activities for OPP film production lines related to flexible web converting and end-use applications.
• Support the identification, documentation, and implementation of quality processes and system improvements to improve consistency and continuity.
• Coordinate quality- or customer-related projects as assigned, including scheduling customer visits and hosting on-site customer meetings.
• Coordinate analytical testing in support of claim investigations, including sample retrieval, job request entry, and compilation of test data for technical review.
• Support audits and assist with measuring product performance against established standards and process requirements.
• Track, document, and monitor preventative and corrective actions to support achievement of quality standards.
• Coordinate the documentation, data collection, and reporting of product trials and field validations.
• Assist with root cause investigations and support implementation of corrective actions in collaboration with technical and quality teams.
• Coordinate customer claim investigations and tracking, and support Sales and Customer Service teams, including activities related to imported films.
• Serve as a primary coordination point between internal teams and global Ti manufacturing and technical groups to facilitate resolution of film or quality concerns.
• Maintain accurate documentation, reports, and communication records related to technical service activities.
• Perform other related duties as assigned.

Benefits

• paid time off
• paid holidays
• health/prescription
• dental insurance
• vision insurance
• short-term disability coverage
• long-term disability coverage
• basic life insurance
• additional life insurance amounts available including spouse and dependent child coverage through payroll deductions
• flexible spending accounts
• company funded heath savings accounts
• fitness reimbursement
• tuition assistance
• 401(k) with a company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level