Technical Service Engineer

Johnson Matthey•Chicago, IL

4d•Remote

About The Position

At Johnson Matthey, your work will matter. As a Senior Technical Service Engineer, you’ll join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry, you’ll help tackle the world’s biggest challenges - cutting emissions, powering modern life and supporting life‑saving technologies - by applying, refining and recycling metals that matter for a healthier, more sustainable, circular future. The role: As a Senior Technical Service Engineer, you will help drive our goals by: Acting as the primary technical contact for customers across the AMOG (ammonia, methanol and other gases) catalyst portfolio, providing expert support and guidance. Delivering technical service through customer visits, audits, troubleshooting and remote support to address both routine and complex plant and catalyst issues. Partnering closely with Sales and Technical Service colleagues to support evaluations, projects and customer requirements. Representing the technical voice of the customer by feeding insights and market intelligence back into the business. Managing and prioritising technical activities independently to meet business-critical timelines. Expanding technical capability beyond core expertise to support a broader range of catalyst technologies.

Requirements

Degree in Chemical Engineering or a related scientific or technical discipline
Experience in catalysts, absorbents, chemicals and/or additives within industrial environments
Strong knowledge of chemical plants, refineries or related process industries
Proven customer-facing experience with the ability to communicate complex technical concepts clearly
Ability to work independently, manage priorities and drive continuous improvement
Eligibility for a Transportation Worker Identification Credential (TWIC) and ability to enroll in DISA

Responsibilities

Acting as the primary technical contact for customers across the AMOG (ammonia, methanol and other gases) catalyst portfolio, providing expert support and guidance
Delivering technical service through customer visits, audits, troubleshooting and remote support to address both routine and complex plant and catalyst issues
Partnering closely with Sales and Technical Service colleagues to support evaluations, projects and customer requirements
Representing the technical voice of the customer by feeding insights and market intelligence back into the business
Managing and prioritising technical activities independently to meet business-critical timelines
Expanding technical capability beyond core expertise to support a broader range of catalyst technologies