Technical Service Engineer

Element Solutions Inc•Waterbury, CT

81d•$78,906 - $118,358•Onsite

About The Position

MacDermid Enthone Industrial Solutions, a business of Element Solutions Inc, is a global supplier of industrial metal and plastic finishing chemistries. They design and manufacture chemical systems that protect and decorate surfaces, offering high-performance functional coatings for wear and tear resistance (e.g., hard chrome plating) and corrosion resistance, as well as decorative performance coatings for various end markets. The company also provides chemistry and equipment for wastewater treatment and recycling solutions. Their diverse customer base spans industries such as appliances and electronics, automotive parts, industrial parts, plumbing goods, construction equipment, and transportation equipment. MacDermid Enthone Industrial Solutions emphasizes its '5 Elements of our Culture' (Challenge, Commit, Collaborate, Choose, and Care) as the foundation for its operations, aiming to drive financial performance and create a rewarding work environment.

Requirements

Strong understanding of specialty chemicals, formulations, and application processes.
Ability to diagnose and resolve technical issues quickly and effectively.
Excellent verbal and written communication for customer interactions and reporting.
Ability to manage technical trials and service projects from start to finish.
Proficiency in analyzing performance data and drawing actionable insights.
Familiarity with CRM systems, technical documentation tools, and Microsoft Office.

Nice To Haves

Customer-focused with strong technical knowledge and excellent interpersonal skills.
Experience in specialty chemicals or related industries.
Passion for solving technical challenges.
Ability to support customers with product applications and troubleshooting.
Customer-centric approach, prioritizing customer success and building trust.
Analytical mindset, approaching technical challenges logically and making data-driven decisions.
Clear communicator, able to explain complex technical concepts simply.
Collaborative spirit, working effectively with cross-functional teams and external partners.
Adaptable, thriving in a dynamic environment and managing multiple priorities.

Responsibilities

Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance.
Conduct customer visits to support product trials, installations, and performance evaluations.
Act as a subject matter expert on product performance and application processes.
Deliver technical presentations and training sessions for customers and internal teams.
Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction.
Prepare detailed reports on technical findings, trials, and recommendations.
Gather insights on customer needs and market trends to support product development and innovation.