Technical Service Engineer

Element Solutions Inc•Waterbury, CT

About The Position

MacDermid Enthone Industrial Solutions operates as a business of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day. MacDermid Enthone Industrial Solutions is a global supplier of industrial metal and plastic finishing chemistries. We primarily design and manufacture chemical systems that protect and decorate surfaces. Our high-performance functional coatings improve resistance to wear and tear, such as hard chrome plating of shock absorbers for cars, or provide corrosion resistance for appliance parts. Our decorative performance coatings apply finishes for parts in various end markets such as automotive interiors or jewelry surfaces. As part of our broader sustainable solutions platform, we also provide both chemistry and equipment for turnkey wastewater treatment, and recycle and reuse solutions. Our industrial customer base is highly diverse and includes customers in the following end markets: appliances and electronics; automotive parts; industrial parts; plumbing goods; construction equipment; and transportation equipment. We strive to embody the five 'Elements of our Culture'- our '5C's'; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment. Who are we looking for? We are seeking a customer-focused Technical Service Representative who combines strong technical knowledge with excellent interpersonal skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving technical challenges, and the ability to support customers with product applications and troubleshooting. You will play a key role in strengthening customer relationships and driving business growth through technical expertise.

Requirements

Technical Knowledge: Strong understanding of specialty chemicals, formulations, and application processes.
Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
Communication Skills: Excellent verbal and written communication for customer interactions and reporting.
Project Management: Ability to manage technical trials and service projects from start to finish.
Data Analysis: Proficiency in analyzing performance data and drawing actionable insights.
Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office.
Customer-Centric: You prioritize customer success and build trust through reliable support.
Analytical: You approach technical challenges logically and make data-driven decisions.
Clear Communicator: You can explain complex technical concepts in a simple, understandable way.
Collaborative: You work effectively with cross-functional teams and external partners.
Adaptable: You thrive in a dynamic environment and can manage multiple priorities.

Responsibilities

Customer Support: Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance.
On-Site Service: Conduct customer visits to support product trials, installations, and performance evaluations.
Product Expertise: Act as a subject matter expert on product performance and application processes.
Training & Education: Deliver technical presentations and training sessions for customers and internal teams.
Problem Resolution: Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction.
Documentation: Prepare detailed reports on technical findings, trials, and recommendations.
Market Feedback: Gather insights on customer needs and market trends to support product development and innovation.