About The Position
The Technical Service Engineer - Application Development serves as a customer-facing technical expert for digital textile printing. The role supports distributors, OEM partners, and end-user decorators through product evaluations, application development, troubleshooting, training, color profile generation, and product launch activities. The successful candidate has hands-on experience operating digital textile printing systems and works closely with R&D, Product Management, Marketing, Sales, and strategic distribution partners to support customer adoption. The position requires 70–80% domestic and international travel and the ability to independently support customers on-site globally. The role participates in market implementation of applications and product launches, distributor training, performance validation and external beta testing of DTF inks, films, powders, and related consumables, and commercialization planning. It develops customer-specific technical requirements and technical documentation, and investigates and resolves customer complaints and product or process concerns. Avient describes its purpose as innovating materials solutions that help customers succeed while enabling a sustainable world. The company states that it values diverse perspectives and is an equal opportunity employer.
Requirements
- Bachelor's degree or equivalent field experience.
- Minimum 3 years of relevant technical experience.
- Experience supporting industrial customers in a technical or applications role.
- Hands-on experience operating digital printing systems.
- Experience with DTF or related digital textile printing technologies.
- Ability to independently support customers on-site globally.
Nice To Haves
- DTF production troubleshooting experience.
- Experience with textile inks, films, and powders.
- Experience with color management, ICC profiling, and workflow optimization.
- Experience with RIP software and digital print workflows.
Responsibilities
- Participate in market implementation of new applications, product launches, and distributor training.
- Review technical documentation, product specifications, application guidelines, and customer-facing technical support materials prepared by Product Management and Development teams.
- Own the resolution of customer complaints, product performance issues, and process-related concerns.
- Support customers on-site with product adoption, equipment conversions, and DTF system optimization.
- Participate in performance validation of DTF inks, films, powders, and related consumables.
- Carry out external beta test programs.
- Analyze and communicate test results to Product Management, R&D, Commercial, and customer teams.
- Support commercialization planning and application activities.
- Identify customer-specific technical requirements, including ink performance, color gamut, white opacity, wash durability, print speed, printer compatibility, and compliance requirements.
- Develop product information bulletins, printing recommendations, application guides, color management documentation, training materials, and distributor technical support materials.
- Support investigation and resolution of print quality, ink settling, film release, powder adhesion, color consistency, printhead clogging, and equipment compatibility issues.
- Travel domestically and internationally for customer visits, distributor support, product evaluations, technical troubleshooting, trade shows, beta testing, training, and product launch support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
