Adv Technical Service Assoc 1

Moseley Technical Services, Inc.•Scottsdale, AZ

1d•Onsite

About The Position

Provide advanced technical support for complex electro-mechanical, IT, and networked systems, serving as an escalation point for troubleshooting, root cause analysis, and customer-facing issue resolution within DoD environments.

Requirements

U.S. Citizenship is required by Federal Law
Associate’s degree or equivalent combination of education and relevant experience
Active DoD SECRET clearance (required at time of hire)
CompTIA Security+ (Sec+) or equivalent DoD 8570 IAT Level II certification (required at hire)
Minimum 3+ years of relevant technical support experience
Windows environment troubleshooting (server & desktop)
Network / IT systems administration & management
SQL Server and database support
Software administration & system configuration
Root cause analysis & failure reporting
Active Directory (AD) and Microsoft enterprise tools
Microsoft Terminal Server / Remote Services
HBSS, Anti-Virus, and endpoint security tools
Network monitoring tools (e.g., CA Spectrum OneClick)
Asset management systems

Nice To Haves

Oracle CRM (preferred)
Experience supporting DoD or DHS systems
Direct customer-facing technical support experience

Responsibilities

Provide Tier II/III technical support to field engineers, technicians, and product support teams for electro-mechanical systems, IT infrastructure, and software applications
Troubleshoot and resolve issues involving computer systems, SQL databases, networked/wireless systems, and enterprise software
Act as escalation when first-line support is unable to isolate or resolve issues
Perform failure analysis and root cause investigations, documenting findings and corrective actions
Report design defects, reliability concerns, and software bugs to engineering teams
Support customer installations, system configurations, and user training
Deliver direct technical support to end users with advanced/system-level technical backgrounds
Manage and support customer programs, ensuring technical service delivery and system performance
Ensure all maintenance and repairs meet company standards, DoD requirements, and customer quality expectations