Technical Sales Support Specialist

AWC, Inc.

5d•Onsite

About The Position

We are seeking individuals with boundless energy, unwavering persistence, and an appetite for learning. We value individuals who approach challenges with enthusiasm and creativity. If you're ready to embark on a journey of continuous growth and contribute to meaningful solutions, we want you on our team. As a Technical Support Specialist, you will be responsible for supporting the Sales Process with solutions and proposals that are coordinated with our Account Managers for customers. This includes providing first level support on crossing competitive systems for Controls, Drives and PLCs. It may also include researching technologies, delivering a suitable component alternative or converting a complete Bill of Material with availability and pricing. The Technical Support Specialist will often work with Account Managers to review customer needs and provide quotes. Technical Support Specialists will become proficient with AWC core manufacturers such as Banner, Festo, Phoenix, Rittal and Siemens. These include systems with sensors, wireless networks, data monitoring, edge devices, valve banks, actuators, and machine applications. These are generally referred to as Factory Floor productivity systems for a variety of industrial applications predominantly in the Water, Aerospace, OEM, Entertainment and Machine Builder Industry. The successful candidate must be innovative, passionate, and resourceful while demonstrating a customer service and collaborative approach to business. This is an office based position located in Tampa Florida.

Requirements

Proven experience in technical support, product management or related role in the automation industry
Solid knowledge base of automation products, industrial equipment or related technology
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences
Proficient with Microsoft Office with an emphasis on Word, Excel, and Outlook
Ability to learn new technologies, demonstrate and discuss internal teams.

Nice To Haves

Bachelor’s degree in Mechanical, Electrical or Electronics Engineering
Former Industry experience as an Account Manager or Application Engineer
Ability to develop strong relationships with Manufacturer Partners
Knowledge of PLCs, Drives, HMI, Motion Controls, Networks OR Manufacturers such as Rockwell, Nidec, Schneider, Danfoss, Keyence, Omron, Phoenix, Weidmuller, Beckhoff, Danfoss, Wago, Sick, Banner, Siemens, Eaton, Rittal, SMC or Festo.

Responsibilities

Provide responsive technical support to customers and sales teams across automation products and systems
Troubleshoot and diagnose application issues, delivering practical solutions and recommendations
Serve as a trusted technical resource that helps customers improve productivity and minimize downtime
Support competitive system crossovers and identify equivalent or alternative solutions with confidence
Collaborate with Account Managers to support pre-sales activities, customer discussions, and proposal development
Review customer requirements and recommend automation solutions aligned with application needs and business goals
Provide technical guidance that supports customer conversions, quoting activities, and solution positioning
Assist with Bill of Material conversions, product availability reviews, and pricing coordination
Develop and maintain technical documentation including product guides, user resources, and FAQs
Coordinate with manufacturer partners and internal teams to ensure accurate and timely technical support
Contribute to a collaborative team environment focused on delivering differentiated customer value
Develop proficiency across AWC core manufacturers and automation technologies, including sensors, networking, motion, drives, PLCs, and machine applications
Engage manufacturer technical support resources and application engineering teams to resolve complex challenges
Continuously grow technical expertise to better support industrial markets including Water, Aerospace, OEM, Entertainment, and Machine Builder industries