Technical Sales Support Rep IV

Reed Technology • New York, IN

2d • $74,900 - $157,500 • Hybrid

About The Position

LexisNexis CounselLink is the leading enterprise legal management solution designed to help corporate legal departments gain 100% visibility into their work, matters, and invoices. CounselLink delivers Contract Lifecycle Management, Work Management, Financial Management and Vendor Management solutions in one easy-to-use cloud-based platform for managing digital assets/contracts, controlling costs, maximizing productivity, and making better decisions. This role requires candidates to demonstrate software or hardware sales success based on performance/capabilities/company success at prior jobs, or in related experiences. Other tracks may apply such as Account Management, Product Management, Professional Services, Training, etc., and those with a desire to solve problems, serve clients and prospects, and convert clients from not-so-great experiences to much better ones on the CounselLink platform.

Requirements

• In-depth knowledge and experience with computers, SaaS applications, and other software.
• Comfortable with AI and ready to be compliant with LexisNexis AI policies.
• Understand that your goal is to increase sales by solving business problems for our customers and prospects.
• Solve problems by selling them services or software, or both.
• Understand the supported software within the context of the Customer Experience and be able to communicate and demonstrate how to use, configure, and set up data to best show application/features and reporting to existing and prospective clients.
• Self-start and work within a dynamic team both as an individual contributor, as well a team-oriented contributor, sharing successes and what works best.
• Develop and contribute videos and presentations as well as other Sales Enablement tools.
• Understand the nature of SaaS software & the technologies behind it.
• Capability to read and interpret SOC reports, grasp the ramifications of the controls, and work through the technologies, and help explain these to a customer.
• Consult with others throughout the organization to understand how the Software works from both an ideal and practical perspective.
• Gain best practice insights, technical awareness into clients' real-world use, and how the Products solve everyday problems.
• Understand how each product impacts customers’ lives from system integrations to reporting to real feature use.
• Partner sales representatives and Proposal Management to add value to sales motions through response to Technical/Functional RFPs, RFIs, and security questionnaires.
• Ability to translate knowledge into written responses building upon previously gathered knowledge in our established knowledgebase, and creating new responses as you gain it of new product and technology, and service knowledge around the offerings into newly created Content Library answers.
• Cooperate with a dedicated Proposal Manager for effective Job success.

Nice To Haves

• Writing samples may be requested from all candidates as this is a writing-intensive position.

Responsibilities

• Enjoy working independently.
• Respond to RFPs (writing intensive).
• Public-facing on virtual and sometimes live demonstrations.
• Solve problems.
• Work well in a team setting and contribute to process improvements.
• Use best practices and knowledge of internal or external business issues to improve products or services.
• Act as a resource for colleagues with less experience; share well with others.
• Support detailed demonstration of product capabilities and benefits.
• Perform regular Webinars for new CLM and ELM releases to internal and external audiences.
• Effectively communicate solution and architecture to the client and any relevant third parties in both speaking and writing.
• Build proof of concept tools and demonstration materials.
• Perform Product Release trainings to internal and external clients.
• Learn more about current and new products by attending relevant trainings and meetings.
• Partner with sales representatives and Proposal Management to add value to sales motions through response to Technical/Functional RFPs, RFIs, and security questionnaires.
• Coordinate with a dedicated Proposal Manager for RFx activities.
• Partner with Solution Architect team to determine Product and Market thought leaders how to best maximize trade show exposure and industry opportunities to advance the portfolio brand and awareness.
• Learn and develop new ways to best represent the product portfolio through speaking engagements, partner events, industry events, trade shows, and client and prospect meetings.

Benefits

• Comprehensive, multi-carrier program for medical, dental and vision benefits
• 401(k) with match and an Employee Share Purchase Plan
• Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
• Annual incentive bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior