Technical Sales Specialist Wood Veneer

Oakwood Veneer Company•Troy, MI

1d•Onsite

About The Position

Oakwood Veneer Company is seeking a full-time Technical Customer Service & Sales Specialist to join our team in Troy, Michigan. This is a full-time on-site position working Monday through Friday from 8:30 AM to 5:00 PM in a professional office and manufacturing environment located at our Troy, MI headquarters. We are looking for an experienced, dependable, and highly detail-oriented candidate with a background in wood veneer, woodworking, cabinetry, furniture manufacturing, architectural millwork, laminates, or related industries. The ideal candidate is self-motivated, organized, mechanically minded, and comfortable solving problems independently while communicating professionally with customers and internal teams. This role is a strong fit for someone who enjoys taking ownership, helping customers solve technical problems, learning detailed manufacturing systems, and becoming a true expert in the wood veneer industry. Candidates who naturally notice details, follow through on issues, and enjoy troubleshooting real-world challenges tend to do very well in this position. In this role, you will work directly with customers to help solve veneer-related problems in the field. Customers may call with questions involving veneer cracking, checking, bonding, finishing, application methods, substrate issues, or product selection. You will also work closely with Oakwood Veneer's manufacturing and production teams to help identify possible causes of product or production-related issues and improve long-term product performance and quality. This is not a basic customer service or call center position. We are looking for someone who wants to become deeply knowledgeable about veneer manufacturing, veneer applications, defect prevention, and technical troubleshooting. Extensive paid training will be provided during the first 30+ days so the candidate develops a full understanding of Oakwood Veneer's systems, manufacturing processes, veneer grades, and quality standards.

Requirements

At least 5 years of experience working with wood veneer or in closely related woodworking or manufacturing industries
Self-driven and comfortable making decisions independently
Highly organized with strong attention to detail
Professional and confident communicating with customers
Strong at follow-through, accountability, and problem solving
Comfortable balancing technical thinking with customer support
Interested in long-term career growth and becoming an industry expert

Nice To Haves

Experience in technical customer service
Experience in inside sales
Experience in manufacturing support
Experience in quality control
Experience in production troubleshooting
Experience in woodworking sales

Responsibilities

Answering customer calls and emails regarding veneer products and application issues
Troubleshooting veneer installation, finishing, bonding, and field performance problems
Helping customers select the correct veneer products for their projects
Working with internal production teams to identify possible manufacturing or quality concerns
Assisting with technical problem solving and long-term customer support
Supporting sales efforts through strong product knowledge and customer relationships