Technical Sales Specialist - Data Center

Optical Cable Corporation • Plano, TX

4d • Hybrid

About The Position

The Technical Sales Specialist proactively engages in and supports sales activities within data center environments, providing advanced technical expertise to effectively address complex customer requirements and deliver optimal OCC solutions. This role involves performing specific job responsibilities such as providing advanced technical expertise in support of outside sales, inside sales, and customer service teams, as well as directly to data center customers, including contractors, engineers, and consultants. The specialist will deliver technical training and certification support for OCC solutions, including structured cabling and data center infrastructure systems, and drive product specification at the end-user and consulting engineer level. They will interpret and analyze engineering drawings, specifications, and data center design documentation to develop accurate bills of material (BOMs) for complex project requirements. Additionally, the role involves developing and executing a strategic technical support plan for assigned sales territories, with a focus on data center markets, to increase specification, adoption, and sales of OCC products and solutions. The specialist will independently partner with the outside sales team to identify, pursue, and support new and existing business opportunities within the data center segment, in alignment with direction from the Manager of Business Development. They will also provide field-level technical, pricing, and product feedback based on customer engagements and project experience, specifically related to data center applications, and recommend improvements to enhance competitiveness and customer satisfaction. Furthermore, the specialist will serve as a technical account specialist for assigned strategic accounts and data center initiatives, collaborating with regional sales and business development teams while contributing market intelligence and competitive insights to the organization’s knowledge base. The role also promotes OCC’s service excellence and quality, building strong relationships and focusing on quality and positive solutions. The individual will champion OCC’s vision and values, comply with policies and procedures, ethical standards, and the Code of Conduct.

Requirements

• BA/BS or equivalent educational background.
• 3-5 years of sales experience in a technical support role
• Operate independently with little direct supervision; involve management staff appropriately.
• Participate in management and leadership level meetings.
• Utilize Microsoft Word, Excel, Outlook, and PowerPoint with minimal support.
• Maintain interpersonal relationships through appropriate and concise communication, oral and written.
• Use math and writing skills to correctly complete all documentation required for team reporting and compliance obligations.
• Understand, follow, and administer policies, especially those related to quality and compliance.
• Attention to detail in completing assignments and documentation.
• Prioritize workload effectively.
• Effective interpersonal and communication skills with an ability to work in a team environment.
• Demonstrated history of making positive contributions to the organization as a technical resource.
• Requires an individual with the ability to travel within a geographic territory by car and by plane.

Nice To Haves

• RCDD desirable
• Experience within the cable connectivity market preferred.

Responsibilities

• Provides advanced technical expertise in support of outside sales, inside sales, and customer service teams, as well as directly to data center customers, including contractors, engineers, and consultants.
• Delivers technical training and certification support for OCC solutions, including structured cabling and data center infrastructure systems, and drives product specification at the end-user and consulting engineer level.
• Interprets and analyzes engineering drawings, specifications, and data center design documentation to develop accurate bills of material (BOMs) for complex project requirements.
• Develops and executes a strategic technical support plan for assigned sales territories, with a focus on data center markets, to increase specification, adoption, and sales of OCC products and solutions.
• Independently partners with the outside sales team to identify, pursue, and support new and existing business opportunities within the data center segment, in alignment with direction from the Manager of Business Development.
• Provides field-level technical, pricing, and product feedback based on customer engagements and project experience, specifically related to data center applications, and recommends improvements to enhance competitiveness and customer satisfaction.
• Serves as a technical account specialist for assigned strategic accounts and data center initiatives, collaborating with regional sales and business development teams while contributing market intelligence and competitive insights to the organization’s knowledge base.
• Promotes OCC’s service excellence and quality. Provides excellent service to customers; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer requests/needs.
• Champions OCC’s vision and values (as outlined in our 15 Essential Points of Success); complies with policies and procedures, ethical standards, and the Code of Conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree