Technical Sales Manager
About The Position
Hayward Holdings Inc. is seeking a Technical Sales Manager (TSM) to provide field-based technical and sales support for Hayward pool products and dealers. This role involves partnering with District Sales Managers (DSMs), Business Development Managers (BDMs), and the Regional Service and Training Manager (RSTM) to develop and implement market-specific strategies, support new dealer relationships, and build a strong local network of service providers. The TSM will act as a key resource for technical expertise and decision-making, playing a critical role in driving customer satisfaction and sales growth. This position is based in the Sarasota, FL area.
Requirements
- High school diploma required
- 3+ years of technical experience within the swimming pool industry, preferably in a field service, technical support, or territory management role.
- Strong knowledge of pool equipment, automation systems, repairs, installation, and troubleshooting.
- Excellent communication, relationship-building, and customer service skills.
- Strong problem-solving, organizational, and project management abilities.
- Proficient with Microsoft Office and business reporting tools.
- Must reside within the Sarasota, FL area.
Nice To Haves
- Bachelor's degree or equivalent pool industry experience preferred.
Responsibilities
- Partner with District Sales Managers (DSMs), Business Development Managers (BDMs), and the Regional Service & Training Manager (RSTM) to develop and execute territory-specific sales and service strategies.
- Identify opportunities to grow market share across product categories, customer segments, and key accounts.
- Participate in regular business reviews to evaluate territory performance, identify opportunities, and adjust strategy as needed.
- Drive initiatives that enhance the Hayward customer experience through technical support, training, aftermarket service, and service network development.
- Build, develop, and maintain a high-performing network of authorized service providers.
- Recruit new service partners to strengthen territory coverage where needed.
- Serve as the primary technical resource for escalated service issues and product support.
- Deliver technical training to service providers independently or alongside the Regional Service & Training Manager.
- Manage territory resources and contribute to annual planning and budgeting activities.
- Support builders, dealers, distributors, retailers, and service providers in achieving sales and customer satisfaction goals.
- Conduct joint customer visits with the sales team to strengthen existing relationships and onboard new customers.
- Lead product demonstrations, technical training sessions, trade shows, and other customer engagement events throughout the territory.
- Serve as Hayward's local technical representative and trusted advisor for customers within the territory.
- Build strong customer relationships through regular site visits, technical consultations, and ongoing support.
- Resolve escalated product and service issues in a timely and professional manner.
- Perform on-site troubleshooting, repairs, and educational training as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
