Technical Sales Engineer

Carter Machinery Careers•Mechanicsville, VA

2d•Onsite

About The Position

The Technical Sales Engineer is responsible for providing technical counsel to internal/external customers to develop proposals and negotiate contracts for new business opportunities. Additional responsibilities include developing new business opportunities that increase equipment, parts and service sales through direct face-to-face contact.

Requirements

Minimum five years technical experience in the Electric Power Generation field, specifically the Generator/Switchgear and Transfer Switch/UPS business segments
Minimum of one year’s sales experience, preferred
Regularly required to talk and/or hear
Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Responsibilities

Estimate labor, material, construction, equipment costs and negotiate contracts for new orders
Work with customers to influence design specifications around Carter solutions for products and services
Work with internal and external customer base to develop project designs and specifications; testing and maintenance requirements; retrofit and innovative modifications for existing facilities for power systems applications
Coach, mentor and develop Product Support Reps, Inside Sales Reps, Estimators, Sales staff and Project Managers in providing estimates for products and services for power systems applications
Articulate technology and product positioning to both business and technical users
Develop standard documents to be used for quoting products and services for internal resources
Review vendor drawings and specific type of equipment and materials to be used in construction and equipment installation
Maintain an excellent level of product and service knowledge
Handle technical inquiries from internal and external customers
Consult with assigned and prospective customers regarding technical solutions to product maintenance, testing upgrades, troubleshooting, repairs and performance issues or deficiencies
Quote prices and credit terms and prepare sales contracts for orders obtained
Build and maintain customer relationships
Communicate and coordinate with Engineering, Advanced Electrical Services, PSD Teams and Parts Department to ensure timely and accurate execution by the service departments resulting in higher customer satisfaction
Investigate and resolve customer problems in a timely manner
Attend trade shows, customer care events, company sponsored sales and marketing events
Work in coordination with team to achieve Continuous Improvement goals and objectives
Perform other duties as assigned