Technical Sales Consultant
About The Position
Heat Transfer Sales is actively seeking qualified sales professionals who understand technical concepts easily, are great communicators, value developing relationships with customers, and are motivated by compensation relevant to their hard work. The ideal candidate will enjoy working with a team that adheres to core values driving business forward. This role involves leveraging the sales process, identifying and responding to customer needs, generating quotes, closing orders, and developing/maintaining a network of contacts and a pipeline of opportunities to meet sales goals. The position also requires utilizing and creating innovative sales tools, ensuring customer satisfaction, proposing changes for cost reduction or operational improvement, monitoring sales trends, and continually enhancing sales skills and product knowledge. Additional responsibilities include upholding company core values, collaborating with branch personnel for excellent customer service, answering inquiries, preparing reports, developing owner sales plans, maintaining sales records in ERP, investigating customer concerns, gathering customer feedback, working as a team member, and securing service agreement renewals.
Requirements
- Bachelor’s Degree in Engineering from an accredited college or university or an equivalent combination of education and experience
- 2 or more years of prior sales experience in the HVAC industry preferred but not required
- A strong sales presence
- Detail oriented, professional attitude, reliable
- Ability to work independently and within a team with emphasis on accuracy and timeliness
- Must possess a personal need to consistently produce accurate and thorough results
- Superior written, oral and presentation skills
- Proven problem solving, leadership and listening skills
- Product and vendor knowledge (or the ability to quickly learn it)
Responsibilities
- Understand and leverage the sales process
- Identify and respond to customer needs, including generating quotes and closing orders
- Develop and maintain a network of contacts, an assigned customer base and a full pipeline of opportunities that assures sales goal attainment
- Utilize current and create new, innovative sales tools to effectively plan and increase business opportunity in accounts
- Ensure customer satisfaction with our products and services
- Develop and propose changes in equipment, processes, or use of materials or services which would result in cost reduction or improvement in operations
- Monitor sales trends and product performance results
- Continually enhance sales skills and product knowledge
- Upholding and adhering to HTS Core Values
- Working with other branch personnel to ensure great customer service from order to product delivery and beyond
- Answering customer inquiries and responding to special requests
- Collecting, organizing and assembling data for reports, presentations, and/or special projects
- Developing owner sales plans and generates successful sales with core customers
- Maintaining records of sales, customer information and requests by updating in ERP
- Maintaining customer satisfaction by investigating concerns, implementing corrective action and communicating with customers and staff as needed
- Communicating customer perceptions by gathering customer feedback and sharing information with management
- Working closely as a team member with other parts of the business
- Contacting responsible parties for purpose of securing renewal of service agreements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
