Technical Consultant

Guardian Life Insurance

2d•$58,620 - $96,300•Remote

About The Position

The Technical Consultant is responsible for day-to-day execution to drive delivery of key metric results while increasing claim management accuracy and service delivery. The Technical Consultant will develop and maintain a culture of continuous improvement by identifying root causes, problem solving, identifying solutions to improve performance and innovation. The Technical Consultant will report to the Technical Consultant Manager, Long Term Disability Claims.

Requirements

3+ years LTD claims handling experience, prior DI experience or equivalent experience required
Minimum 1 year experience providing feedback to front line staff and front-line supervisors.
Excellent verbal and written communication skills
Strong analytical, organizational, time management and problem-solving skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Proven training skills on an individual and team basis
Ability to mentor/coach staff and peers to ensure proper claim adjudication and contribute to staff development
Ability to work independently and within a team
Demonstrated ability to identify and manage risk
Self-motivated
Extensive knowledge of Group Long Term disability products, administration, and claims procedures
Strong knowledge of PC Applications (including Microsoft Office, databases, imaging systems, etc.)
Superior working knowledge of the financial, medical, occupational, and investigative aspects of disability claims management
Excellent PC skills with knowledge of MS Word/Excel/PPT
Must be legally authorized to work in the United States, without the need for employer sponsorship.

Nice To Haves

Leadership Behaviors Continuously strives to provide superior customer service
Expresses oneself in an open and honest manner
Demonstrates self-awareness and embraces feedback
Foster and maintain a culture of open communication, continuous improvement, and innovation

Responsibilities

Provide Technical Support to Claim Teams including Claim Auth reviews, serve as SME on complex issues
Drive improvements in initial claim decision, Claim Management Accuracy and & CID turnaround times
Leverage automation and/or alternate sourcing options to handle additional tasks
Collaborate with all lines of business to promote best practices to improve efficiency
Support at least one interdepartmental collaboration team to help drive positive outcomes, supporting each functional area and creating organizational awareness
Leverage data analytics to improve claim management outcomes