Technical Sales Account Manager

DuPont de Nemours Inc.•Marlborough, MA

44d

About The Position

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity, we're more than a global leader in materials and solutions for advanced electronics and high-tech industries - we're a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us. Responsibilities The Technical Account Manager will be responsible for the growth of Qnity's market share at various customers across the United States through managing the day-to-day technical sales responsibilities for these customers in the region. Working predominantly in the Semiconductor Industry, although knowledge of adjacent markets would also be useful, there will be a need to communicate with internal R&D and Marketing functions and develop an understanding of the customer needs and technical roadmap. There will be a strong requirement to introduce new products as well as to validate value propositions. Understanding and coordinating the supply chain and logistics channels for the customers in the region is also key, and where possible, working with the supporting functions to deliver cost saving and value propositions for the customer base. We are looking for a self-starter and passionate Technical Account Manager with first-hand technical and sales experience who has the ability to think and plan strategically as well as to combine technical & commercial attitudes and who can develop a business. Differentiating skills: Ability to lead, align, and motivate diverse account team; having the business acumen to define a global/local account strategy that considers intricacies and customer's needs in individual regions; manage defined plans and team(s) to achieve objectives; assertiveness to request the necessary interaction from the customer's organization to help meet the defined goals; ability to work across multiple functions and potentially global internal/external organizations to achieve both local and global goals.

Requirements

MA or PhD in engineering or sciences, additional business degree a bonus.
Knowledge in semiconductor manufacturing, semiconductor customers, and associated lithography process consumables utilized in 14 - 7 nm processes, adjacent market knowledge also a plus.
5-10 yrs. relative semiconductor industry sales experience; international job experience a plus.
Proficient in planning/writing business case on how to proceed with a defined strategy.
Proven track record of growing market share with customers; existing semiconductor customer and other related relationships a plus.
Teambuilding and engagement management skills are important.
Ability to travel to customer sites, possible global travel 3 or 4 times a year.

Responsibilities

Identifying and meeting the needs of current and prospective customers by promoting and selling products to increase and defend market share.
Providing consultative, interactive, and integrated sales and technical solutions to the customers.
Creating, developing, and maintaining strong, effective customer relationships.
Elaborating strategic account plans by using extensive knowledge of customer's total needs and Qnity product offerings, sharing with key stakeholders, participating in regular account team meetings to measure progress towards set goals and promote long term value creation.
Producing appropriate sales forecasts and sharing business and industry intelligence with Qnity counterparts (Marketing, Research & Development, Technical Service, etc.) that may impact short- & medium-term demand.
Achieving sales goals and objectives in assigned territory/customers as derived from business strategies and marketing plans to drive profitable growth.
Working intensively with CRM or Salesforce (call reports, opportunity management, etc.)
A key component of the role will include a good awareness of competitive activities and planning to effectively compete with the competition.
Responsible to coordinate and lead regular communications and interactions with the customer. This will include coordination of engagement activities to grow market share, as well as commercial interactions. Other communications as necessary (business continuity concerns, logistics, etc.)
Will be responsible to coordinate communication within the global account team if applicable.
Develop long-term business relationships. Relationships will be developed and grown within all levels of the customer's organization.
Effectively work with other functional groups within Qnity to drive satisfaction both within Qnity and at customer. Groups include PQE, Demand Planning, Manufacturing, Customer Service, Quality, etc.