Technical Sales Account Manager

Ultra Machining Company, Inc (UMC) • Monticello, MN

2h • Onsite

About The Position

As a Technical Account Manager-Engineer, you’ll bridge the gap between technical expertise and customer satisfaction. In this role, you’ll manage customer accounts, provide expert recommendations on manufacturability, and ensure the seamless delivery of products and services. Your technical knowledge of machine capacity, processes, and design for manufacturability will be critical to your success. At UMC, we value cultural fit, collaboration, and shared growth—qualities we look for in every team member.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in contract manufacturing or machining.
• 2+ years in engineering, sales, or customer service in a technical environment.
• ERP system experience preferred.
• Knowledge of medical device (ISO13485) or aerospace (AS9100) industries is a plus.
• Proficient knowledge of GD&T.
• Strong mechanical aptitude and understanding of manufacturing processes.
• Exceptional data analysis and blueprint interpretation skills.
• Excellent communication, organization, and negotiation abilities.
• Ability to manage multiple projects with high accuracy in a fast-paced environment.
• Proficiency in Excel, Word, PowerPoint, and Microsoft Project.
• Flexibility to travel up to 5%, including occasional overnight trips.

Nice To Haves

• ERP system experience preferred.
• Knowledge of medical device (ISO13485) or aerospace (AS9100) industries is a plus.

Responsibilities

• Leverage technical knowledge to align quotes with machine capabilities and processes.
• Review and manage customer quotes, ensuring accuracy and feasibility.
• Collaborate with internal departments to deliver timely, accurate quotes.
• Provide technical support on dimensions, manufacturability, and design optimization.
• Prepare for and execute site visits, including presentation and logistical planning.
• Build and maintain strong customer relationships as their primary point of contact.
• Conduct quarterly business reviews to evaluate performance and identify improvement opportunities.
• Align internal planning with customer projections, ensuring timely delivery and accuracy.
• Verify purchase orders, confirm dock dates, and conduct open order reviews.
• Provide strategic recommendations to enhance customer satisfaction and operational efficiency.
• Provide design-for-manufacturability expertise to ensure production optimization.
• Work with engineering and manufacturing teams on new product introductions.
• Work closely with other departments to drive operational excellence and meet customer expectations.

Benefits

• Generous PTO: Start with 3 weeks of paid time off per year, with accrual starting on day one.
• Comprehensive Benefits: Medical, dental, vision, short- and long-term disability, and paid holidays.
• 401k Match: Dollar-for-dollar matching up to 5%.
• Professional Growth: Tuition reimbursement for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees