Technical Account Manager

Awardco • Lindon, UT

10d

About The Position

We are looking for a Technical Account Manager (TAM) to oversee and address Awardco clients’ technical needs. TAMs are masters of the Awardco software and are recognition subject matter experts. A TAM’s primary responsibility is to develop a strong understanding of their client’s internal operating environment and relevant business objectives so as to align them with the capabilities of the Awardco platform. They are responsible for providing technical advice and consulting to clients, working alongside a CSM on assigned accounts to assist with configuring and optimizing the product after the initial Awardco setup to ensure it meets the client's specific needs TAMs drive program success through a collaborative approach that isolates program specific pain points and deploys creative solutions, leveraging Awardco’s powerful software, to address them. As a project manager at Awardco, the TAM will provide white glove support and guidance to improving end user experience and will act as the solutions engineer to deploy the ideas developed in tandem with client stakeholder partners.

Requirements

• A bachelor's degree
• 5+ years of relevant experience
• Basic technical knowledge of API and SFTP data transfers
• Excellent communication, organization, project management, critical thinking, and problem-solving skills
• Results-driven, tech-savvy professional
• Ability to explain technical details and requirements to a non-technical audience

Responsibilities

• Client Book Support Aligning technical solutions with client objectives and provide in-depth product expertise
• Maintain knowledge of software features and releases and proactively implement new features with clients where necessary
• Investigate outstanding technical issues that have become a cancel risk, implementing proactive customer follow-up to mitigate churn
• Develop strong relationships with clients and gain a deep understanding of client’s business practices and operating environment
• Liaise with product for escalated technical issues and requested/needed platform features
• Proactively support Success Plans prescribed by CSM and provide prescriptive guidance to prove the value of Awardco
• Hourly Based Post-Launch Build Projects Scope and complete projects for live clients. These projects include, but are not limited to, platform merges, platform duplications, program builds, and custom reporting structure
• Pre-Sale Consultative Services Collaborate with Sales on Enterprise and Strategic accounts as technical advisors and platform experts. Offer prescriptive guidance for best practices and change management as it pertains to the client’s desired outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees