Technical Account Manager

Experian

2d•Hybrid

About The Position

Reporting to the Senior Manager of Technical Account Managers, the TAM role focuses on supporting our valuable clients to ensure they derive maximum value and satisfaction from Experian's products and services. Unlike Strategic TAMs who manage high-level strategic accounts, TAMs concentrate on direct support and product utilization for non-strategic clients and provide flexible coverage as needed.

Requirements

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.
Minimum of 4 years of experience in solution consulting, business analysis, or a related field, emphasizing client-facing roles.
Consulting practice creation or leadership experience.
Expected travel 10% of the time for in-person meetings.
You have the knowledge of software development, integration technologies, and system architecture, with the ability to solve complex technical challenges.
Experience with SaaS, cloud, and web application design.
Analytical experience with an ability to gather detail business requirements from diverse stakeholders.
You are experienced with SDLC and Agile project management methodologies and tools.
You have experience in credit services, banking/financial services, insurance, decision analytics, or consumer services.
Active participation in meetings requires a visible camera to foster collaboration and engagement.
Must be comfortable having their camera on for virtual meetings to facilitate dynamic discussions and strengthen team connections.

Responsibilities

Client Support & Engagement: Deliver hands-on technical support and guidance to enterprise clients, ensuring optimal product utilization and satisfaction. Act as a trusted advisor for enterprise accounts, focusing on operational and strategic needs.
Roving Assignments: Fulfill temporary or project-based assignments for non-strategic clients as directed by the business. Provide back-up and support to Strategic TAMs when required.
Product Expertise & Communication: Understand and effectively communicate the Experian Product Suite (EPS) Roadmap, including upsell opportunities, client upgrades from Legacy to Connected platforms, and new feature adoption. Identify opportunities for product enhancements and relay client feedback to internal teams.
Collaboration: Work closely with internal teams (Product, Engineering, Sales, Client Services) to resolve technical issues and ensure smooth client experiences. Participate in client discussions only when necessary to meet specific needs, this role does not include pre-sales or post-sales responsibilities unless explicitly required.
Industry Awareness: Stay informed on Experian's evolving product offerings and industry trends to provide relevant insights to clients.