Technical Account Manager
About The Position
Join Axxys Technologies, Inc., a trusted provider of managed IT and cybersecurity services that delivers cutting-edge solutions to our clients. If you’re a passionate technology consultant with a client-focused mindset, this role is your opportunity to drive transformation and strategic growth within dynamic organizations. As a Technical Account Manager, you'll act as the primary technical relationship owner for a portfolio of managed services clients. Serve as the bridge between clients and internal teams Ensure technology aligns with business goals Manage risk, accountability, and client satisfaction This is a strategic, client-facing role.
Requirements
- 3+ years in MSP or IT services
- Experience managing client relationships and technical escalations
- Solid understanding of networking, servers, cloud services, and cybersecurity
- Ability to explain technical topics clearly to business stakeholders
- Excellent written, verbal, and interpersonal communication skills
- Comfortable working in a hybrid environment
Nice To Haves
- Experience as a TAM, vCIO, or similar client-facing role
- Familiarity with MSP platforms
- Certifications such as Microsoft, CompTIA, Cisco, etc.
- Technical certification or degree preferred
Responsibilities
- Serve as the main technical contact for client accounts
- Build trusted relationships with client stakeholders, including executives
- Lead regular client meetings and Quarterly Business Reviews (QBRs)
- Develop and present technology roadmaps tied to business objectives
- Take ownership of escalations and coordinate with internal teams
- Ensure services meet contractual SLAs and performance benchmarks
- Proactively identify risks, gaps, and improvement areas
- Advocate for clients while maintaining operational standards
- Spot opportunities for additional services, upgrades, or projects
- Collaborate with sales and engineering on proposals, SOWs, and quotes
- Educate clients about best practices in security, compliance, and strategy
- Work closely with Service Delivery, Projects, and NOC teams
- Maintain accurate documentation and account information
- Utilize MSP tools to track activity, performance, and client health
- Deliver high client satisfaction and retention
- Provide clear, actionable technology roadmaps
- Communicate effectively with both technical and non-technical audiences
- Manage issues proactively to build trust
- Collaborate seamlessly with internal teams
Benefits
- Employer-paid medical and dental insurance
- 401(k) with match
- Paid time off and holidays
- Training and certification opportunities
- Collaborative, supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
