Technical Account Manager

GDR Group•Irvine, CA

3d•$85,000

About The Position

The Client Services Consultant is responsible for the cultivation, administration, and maintenance of the client relationship. This individual builds relationships with clients through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust. This position requires the individual to possess strong relationship skills, exhibit technical knowledge and have experience in Client Management. A successful Client Services Consultant will work to earn the role of trusted advisory with their clients and highly motivated by client and professional success. This position will manage multiple clients, in varying industries and will have direct ownership over each account.

Requirements

Experience interpreting customer needs and translating them into technical requirements.
Experience managing service delivery in an outsourced model
Maintain in-depth product knowledge of the service offerings of the company.
Strong familiarity with some or all of the following SMB and Enterprise applications and services, both on-premises and in the cloud: - Microsoft Server Roles, Backup Solutions, Azure, AWS, Office 365, Virtualization, Networking, Network Security, WAN Connectivity, Client Endpoints, Endpoint Security.
Ability to work in a dynamic, fast-paced environment including the ability to manage through critical events
Skill in preparing high quality written communications and materials
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Outside sales experience with selling any of the following: IT services and products, managed IT services, or IT consulting
Possess a track record of managing the customer commitment, negotiation, and closed of the sales process
Demonstrated level of success in the development of client relationships
Enjoy working with customers and external audiences
Comfortable engaging with all client staff including C-Level individuals
Proficient with general office applications
Strong organizational, presentation, and customer service skills
Self-motivated with the ability to work in a fast-moving environment

Responsibilities

Develop a close working relationship with clients and provide solutions that grow and maximize their investment in IT
Maximize the use of GDR resources to deliver high quality services
Technology road map planning and strategic vision development for Clients
Monitor service requests and overall client support on a daily basis to guarantee the client receives quality support.
Act as client advocate by ensuring GDR is delivering contracted services and driving additional value through our offerings.
Identify customer needs; be continuously alert and responsive to changing customer business environment and needs.
Work with prospective Clients to sell GDR services and solutions
Provide technical sales support which may include: collaboration with GDR project team to define, design, and detail the technical aspects and feasibility of proposed solutions.
Effectively communicate features and benefits of solutions and manage expectations throughout the lifecycle of the account.
Work with management to develop proposals, quotes and respond to RFP/RFI documents.
Opportunity Management including: Deal Registrations; Leasing Options; Quoting and Selling Telecommunications; Quarterly Business Review with Clients .
Manage relationships with 3rd party vendor partners who deliver products and services that compliment GDR’s deliverable. Monitor these relationships and ensure the client is being handled with the same values that GDR represents.