Technical Requirements Analyst (Remote)

Oxley Enterprises®, Inc. • Stafford, VA

3d • Remote

About The Position

Enable precision and clarity in the delivery of a mission-critical Department of Veterans Affairs (VA) cloud platform. As the Technical Requirements Analyst, you will support the intake, documentation, analysis, and tracking of platform requirements and service requests. The Technical Requirements Analyst is responsible for requirements and service request management, capabilities documentation, and platform dependency tracking.

Requirements

• 5 years of experience in technical requirements management and analysis
• Bachelor's Degree in information technology, business administration, systems engineering, or related field
• Excellent ability to support backlog grooming and sprint planning with well-formed requirements
• Excellent experience establishing and managing service request intake processes using Jira
• Excellent experience documenting policies and procedures for requirements processing in a federal environment
• Excellent ability to track, measure, and report service request response times against defined service level agreement (SLA) standards
• Excellent experience developing and maintaining comprehensive capabilities and services documentation including points of contact, governing standards, service descriptions, and operational expectations
• Excellent ability to develop and maintain platform dependency lists identifying escalation procedures, governing standards, and operational expectations for all platform dependencies
• Above average ability to develop and deliver stakeholder training on service request intake procedures and communication processes
• Working knowledge of SAFe Agile ceremonies and their relationship to requirements management
• Experience supporting federal government programs and enterprise-scale applications operating in cloud-based or hybrid environments
• Excellent verbal and written communication skills
• Active Federal Civilian Public Trust clearance
• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Responsibilities

• Establishes, implements, maintains, and documents VA-approved policies and procedures ensuring all requirements and service requests are processed through Jira
• Reduces barriers and complexity for stakeholders requesting assistance
• Monitors and tracks all service request response times against SLA standards
• Produces weekly Requirements and Service Request Response Time and Trend Reports, identifying all requests that failed to meet minimum standards on the first page
• Provides stakeholder training at least once per Program Increment (PI) on Requirements and Service Request intake procedures and expectations
• Tracks and reports production availability and reachability metrics against SLA requirements
• Supports the development and delivery of the Capabilities and Services Document
• Identifies points of contact, governing standards, service descriptions, and operational expectations for capabilities and services
• Supports the development and delivery of the Platform Dependency List
• Maintains sufficient analytical capacity to support ad hoc data collection, analysis, and reporting requests within Government-defined timelines
• Contributes to Weekly Progress Reports and the Monthly Deliverables Report with requirements-related data, SLA compliance status, and service request metrics

Benefits

• Medical, dental, vision and prescription drug coverage for you and your family.
• Life Insurance, short-term disability and long-term disability paid for by the Company.
• Supplemental coverages including Accident, Critical Illness, and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level