Technical Representative

Generac • South Burlington, VT

5d • Onsite

About The Position

We are DR Power, a Generac Company, professional power equipment done right. Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR® product and are here to help every customer regardless of when or where they made their initial purchase.

Requirements

• Ability and desire to learn mechanical aspects of equipment
• Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
• Meticulous data entry skills
• Customer Service skills
• Time management skills
• Sales and upselling skills
• Ability to safeguard confidential customer information
• 0-3 months of customer service or mechanical experience and/or training
• High School Diploma/GED or equivalent
• Basic computer skills and the ability to learn new software

Responsibilities

• Answer incoming customer calls.
• Actively listen and ask questions to understand customer needs, proactively make parts and sales suggestions based on the discovery of customer needs.
• Adhere to objectives established for call quality.
• Adhere to the standards set for attendance and schedule adherence.
• Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
• Bring important technical information to a supervisor or lead's attention.
• Stay up to date on products, product information, and training opportunities.
• Other Duties as assigned.

Benefits

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED